Student Success Manager Crimson Education

Guide student journeys at Crimson Education through relationship management, problem-solving, and culturally aware customer service. Work location flexibility is available across many offices or remotely.
As a Customer Success Manager, you coordinate students’ experiences and connect families with Strategists, Tutors, Mentors, and the wider Crimson team. You monitor progress, advise on value-added solutions, and support ambitious university applicants through a personalized roadmap. The role serves families across Crimson’s global markets.
Key Responsibilities:

Coordinate and facilitate each student’s journey with Crimson
Serve as the main contact for students and parents
Connect families with the wider Crimson team
Share local cultural insights with global colleagues
Resolve complaints and escalations promptly
Requirements:

One to two years in customer service or project management
Build relationships through excellent customer service and cultural awareness
Demonstrate resilience in a startup environment
Manage internal and external stakeholders using strong problem-solving
Communicate clearly and stay highly organized
Bring customer relationships, organized communication, and proactive problem-solving to student success at Crimson Education.

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