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Job opportunity

Senior Employee Benefits Service Representative

HUB International

Vancouver, British Columbia
Employee benefits expertise anchors this Senior Client Service Representative role at HUB International, supporting complex clients with minimal advisor oversight.
You will manage employee benefits coverage and administration inquiries for complex clients, including fully insured and ASO arrangements. The position emphasizes carrier communication, claims resolution, client service, and benefits education. You will also coordinate implementations, plan transfers, amendments, and employee communications.
Key Responsibilities:

Manage complex fully insured, ASO, and refund accounting clients
Resolve benefit inquiries, challenges, and claims issues
Coordinate new client implementations and plan transfers
Prepare plan amendments, pricing requests, and communication bulletins
Deliver benefits administration training and education sessions
Requirements:

Three to five years in client-facing employee benefits roles
Successful LLQP and Life License completion required
GBA, RPA, or CEBS designation earned or underway
Business Administration education or equivalent experience and education
Intermediate or advanced Microsoft Office proficiency
Support complex employee benefits clients through service, administration, communication, and education as a senior HUB International representative.

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