Support desktop systems, Citrix environments, and thin clients as a Services Technician working fully onsite in Toronto, Ontario. Apply hands-on technical expertise daily.
Reporting to the Services Lead, the Services Technician analyst provides troubleshooting, repairs, installations, and technical assistance for systems, peripherals, instrumentation devices, and hardware. This position combines advanced Windows support with computer assembly, operating system installation, equipment maintenance, user training, and accurate ticket documentation. The work requires collaboration with Operations, clients, business partners, IT divisions, vendors, and corporate stakeholders. Insight is a Fortune 500 Solutions Integrator with expertise in cloud, data, AI, cybersecurity, and intelligent edge.
Key Responsibilities:

Diagnose system hardware, software, and operator problems
Perform initial triage and refer complex problems appropriately
Assemble and configure computers and peripheral devices
Perform routine equipment maintenance and upgrades
Enter commands and verify correct system operation
Requirements:

Advanced troubleshooting experience with Windows operating systems
Working knowledge of Citrix and virtual desktop environments
Ability to troubleshoot computers and peripherals
Ability to install approved and licensed software
Ability to document completed work accurately in ticketing systems
Use desktop support, Citrix, thin client, and hardware skills to troubleshoot systems for Insight users in Toronto.

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Desktop Systems Support Technician