Job opportunity
Customer Service Representative
Reliable Staffing
Position Summary
Seeking a detail-oriented and proactive Customer Service Representative (CSR) to support daily operations in a fast-paced 3PL environment. Responsible for handling customer inquiries, tracking shipments, coordinating internally, and ensuring accurate, efficient service.
Key Responsibilities
Act as primary contact for customer inquiries (phone & email)
Provide shipment updates and order status
Enter and manage data in TMS accurately
Coordinate with dispatch, operations, and carriers
Resolve issues
Maintain professional communication
Support documentation, billing, and tracking
Manage multiple tasks in a fast-paced environment
Qualifications
3+ years of customer service experience in logistics/3PL industry.
Experience with
TruckMate
is an asset.
Strong communication and attention to detail
Ability to multitask and problem-solve independently
Proficient in Microsoft Office (Excel, Outlook, Word)
Ability to work under pressure and meet deadlines
#J-18808-Ljbffr
Apply on source site Seeking a detail-oriented and proactive Customer Service Representative (CSR) to support daily operations in a fast-paced 3PL environment. Responsible for handling customer inquiries, tracking shipments, coordinating internally, and ensuring accurate, efficient service.
Key Responsibilities
Act as primary contact for customer inquiries (phone & email)
Provide shipment updates and order status
Enter and manage data in TMS accurately
Coordinate with dispatch, operations, and carriers
Resolve issues
Maintain professional communication
Support documentation, billing, and tracking
Manage multiple tasks in a fast-paced environment
Qualifications
3+ years of customer service experience in logistics/3PL industry.
Experience with
TruckMate
is an asset.
Strong communication and attention to detail
Ability to multitask and problem-solve independently
Proficient in Microsoft Office (Excel, Outlook, Word)
Ability to work under pressure and meet deadlines
#J-18808-Ljbffr