Guide BMO customers through digital and self-serve banking while delivering seamless branch service. The role supports customers from 100 King Street West.
This Customer Service Representative position combines transactions, customer inquiries, digital education, and operational support. You will help people gain confidence with online tools, tablets, smartphones, and applications. The role also requires risk awareness, privacy protection, and escalation when situations exceed established limits.
Key Responsibilities:

Help customers understand digital banking benefits
Execute routine transactions within service agreements
Protect customer privacy and safeguard bank assets
Report suspected money laundering activity patterns
Complete operational tasks under supervision
Requirements:

Confident use of social media and online tools
Ability to support customers unfamiliar with digital applications
Professional presence and customer-focused approach
Flexibility to solve new challenges creatively
Basic knowledge developed through on-the-job learning
Support BMO through digital banking guidance, accurate transactions, responsible escalation, and customer-centered service across available channels.

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BMO Digital Banking Service Specialist