Get involved in cutting-edge technology as a Customer Support Specialist at PheedLoop in Toronto, ON. Drive client success and strengthen relationships within the events industry.

As a Product Support Specialist at PheedLoop, you’ll assist clients in navigating the platform and resolving technical issues while deepening your industry expertise. This is a great opportunity for recent graduates passionate about customer engagement and event management. Your role impacts key performance metrics, helping to ensure customer satisfaction.

Key Responsibilities:
• Provide frontline support via email and phone
• Onboard new clients to the PheedLoop platform
• Strengthen client relationships as a trusted advisor
• Identify product expansion opportunities
• Collaborate with teams to improve client experiences

Requirements:
• Recent or soon to graduate Bachelor’s degree
• Strong communication skills in English
• Energetic attitude and high work ethic
• Experience in customer success or related areas is a plus

Bring your passion for client success and technical knowledge to PheedLoop, where every contribution matters.
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