Job opportunity
Customer Escalations Leader — Drive Trust & Resolution
Walmart
Walmart Canada is seeking a Senior Manager, Customer Escalations to lead a high-visibility function within the Customer Care organization. You will oversee end-to-end escalation management, balancing customer needs with policy, risk, and business priorities while driving cross-functional collaboration.
The role emphasizes turning insights into action, improving processes, tools and experiences at scale, and guiding leaders with clear visibility into critical issues and trends.
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Apply on source site The role emphasizes turning insights into action, improving processes, tools and experiences at scale, and guiding leaders with clear visibility into critical issues and trends.
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