Drive profitability and operational success as the Head of Retail Operations at our innovative company. This hybrid role focuses on strategic leadership, fostering customer experiences, and achieving financial growth.

We seek a results-oriented leader with a strong retail operations background and a minimum of 12 years of experience. You will operationalize business strategies, develop franchise and third-party relationships, and lead teams to achieve sustainable results. Your expertise will guide innovation and customer-focused practices within our organization.

Key Responsibilities:
• Operationalize business strategy for profitable growth
• Drive innovation in retail offerings and customer experiences
• Build and lead teams to meet financial targets
• Manage franchisee relationships and contracts
• Oversee workforce planning and development

Requirements:
• Minimum of 12 years in retail operations management
• Strong knowledge of Profit & Loss and store standards
• Proficient in Microsoft Office Suite
• Excellent relationship-building skills
• Confidence in decision-making and strategic thinking

Lead operational excellence, inspire teams, and contribute to sustainable success in our dynamic retail environment.
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Head of Retail Operations Excellence