Job opportunity
Service Centre Manager at Grainger
Grainger
Lead operations at W.W. Grainger’s Service Centre, focused on driving revenue and enhancement through strategic planning and team leadership. Combine operational excellence with customer satisfaction in a key managerial role.
As the Service Centre Manager, you will report directly to the Senior Manager of Services and Field Safety. This position requires a minimum of 5 years of experience in technical service management, with proven leadership abilities. Your role will encompass managing operating expenses, engaging with customers, and enhancing service delivery.
Key Responsibilities:
• Grow market share and revenue through strategic planning
• Manage operating expenses and PnL ownership
• Oversee a team of service technicians and their development
• Ensure compliance with regulatory requirements and SOPs
• Establish continuous improvement for operational profitability
Requirements:
• Minimum 5 years of technical/industrial management experience
• Demonstrated team leadership and coaching skills
• Proven track record in driving revenue and profitability
• Strong ability in building customer relationships
• Ability to travel 50% of the time
Elevate Grainger's Service Centre through effective management, operational oversight, and customer-centric strategies.
#J-18808-Ljbffr
Apply on source site As the Service Centre Manager, you will report directly to the Senior Manager of Services and Field Safety. This position requires a minimum of 5 years of experience in technical service management, with proven leadership abilities. Your role will encompass managing operating expenses, engaging with customers, and enhancing service delivery.
Key Responsibilities:
• Grow market share and revenue through strategic planning
• Manage operating expenses and PnL ownership
• Oversee a team of service technicians and their development
• Ensure compliance with regulatory requirements and SOPs
• Establish continuous improvement for operational profitability
Requirements:
• Minimum 5 years of technical/industrial management experience
• Demonstrated team leadership and coaching skills
• Proven track record in driving revenue and profitability
• Strong ability in building customer relationships
• Ability to travel 50% of the time
Elevate Grainger's Service Centre through effective management, operational oversight, and customer-centric strategies.
#J-18808-Ljbffr