Join MCI as a Customer Support Agent and enhance customer experiences nationwide. Engage with clients and resolve technical issues while delivering best-in-class service.

MCI seeks enthusiastic individuals for the Customer Support Agent role. This position emphasizes telephone interactions, effective call handling, and the resolution of customer concerns. You will utilize your problem-solving skills to ensure first-call resolutions and document claims accurately while adhering to company policies.

Key Responsibilities:
• Handle inbound and outbound customer interactions professionally
• Achieve first-call resolution through effective problem solving
• Research to resolve customer issues accurately
• Document and process customer claims in company systems
• Follow scripts and policies to ensure satisfaction

Requirements:
• Must be 18+ with a high school diploma or equivalent
• Excellent written and verbal communication skills
• Typing speed of 20+ words per minute
• Basic knowledge of Microsoft Office Suite
• Strong troubleshooting and conflict resolution abilities

Elevate your customer service career with MCI by embodying empathy, positivity, and professionalism.
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Customer Support Agent at MCI