Job opportunity
MCI Collections Agent Position
The Sydney Call Centre
Join MCI’s professional team as a Collections Agent, where you'll negotiate payment plans and foster positive customer relationships. This role is essential in helping customers achieve their financial goals while ensuring timely recoveries.
As a Collections Agent, you will engage with customers using advanced technology and recovery strategies. This experienced-level position requires strong negotiation skills and the ability to build trust with clients. You'll undergo professional training and contribute to achieving monthly performance goals.
Key Responsibilities:
• Utilize contact technology for account recovery
• Negotiate payment plans with empathy and professionalism
• Make and receive calls to resolve customer accounts
• Follow established scripts and procedures accurately
• Attend training sessions to stay informed on updates
Requirements:
• At least 18 years of age
• High school diploma or equivalent
• Excellent communication and organizational skills
• Basic knowledge of Microsoft Office
• Customer service background required
Bring your persuasive skills and customer focus to MCI and help clients manage their financial obligations effectively.
#J-18808-Ljbffr
Apply on source site As a Collections Agent, you will engage with customers using advanced technology and recovery strategies. This experienced-level position requires strong negotiation skills and the ability to build trust with clients. You'll undergo professional training and contribute to achieving monthly performance goals.
Key Responsibilities:
• Utilize contact technology for account recovery
• Negotiate payment plans with empathy and professionalism
• Make and receive calls to resolve customer accounts
• Follow established scripts and procedures accurately
• Attend training sessions to stay informed on updates
Requirements:
• At least 18 years of age
• High school diploma or equivalent
• Excellent communication and organizational skills
• Basic knowledge of Microsoft Office
• Customer service background required
Bring your persuasive skills and customer focus to MCI and help clients manage their financial obligations effectively.
#J-18808-Ljbffr