Job opportunity
Bilingual Customer Service Representative
Ammega
Job Description
DESCRIPTION DU POSTE
AVANTAGES SOCIAUX :
https://www.youtube.com/watch?v=39vAb8rKOJs
JOB DESCRIPTION
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (French/English) - Mississauga or Edmonton location
Primary Duties and Responsibilities :
Handle inbound & outbound calls from & to customers
Input data & orders into the dedicated software system
Coordinate with warehouse team to collect concise information & provide customers service excellence
Service customer requests for quotes and orders received through multiple channels of communication (email, phone, salesforce CRM)
Convert quotes to orders
Recording customer interactions in CRM for consistency in customer relations
Resolving customer complaints, escalating asrequired
Consult with sales on commercial and technical issues asrequired.
Assistcustomers withaccuratetransactions and industry specific product information.
Provide conveyor and power transmission technicalassistancefor belting solutions.
Handle RGAs credits and complaints as needed.
Respect safety procedures & guidelines at all times
Other projects and duties as assigned
Requirements:
Open to either Mississauga, Ontario location or Edmonton, Alberta location
3 to 5 years of prior experience in Customer Service in Manufacturing, Warehouse, or Distribution industry is required
Proficiencywith MS Office, and prior experience with CRM software (Sales Force preferred)
Professional telephone skills, customer service mindset, and professional oral and written communications in English AND in French
Ability to work efficiently with a team
Excellent verbal and written communication skills
High Energy - Able to thrive in a customer service/sales environment
High Integrity & Accountability
Decision-making, problemresolutionand creative thinking skills,
Able to multi-task the activities with shifting priorities.
Being onsite all 5 days isrequired
Authorization to work in Canada for any employer
Salary & Conditions:
2. Salary: $55,000 – 60,000 annually (depending on relevant exp.)
3. Days of work: 5 Days in Office, Monday to Friday - Permanent Full time position, 40 hours per week
4. Timings: 8:00am to 5:00pm EST. shift, (flexibility for 9:00am to 6:00pm schedule when required)
BENEFITS:
1. Paid Sick Days
2. Employer Paid Comprehensive Group Benefit Plan – Life/AD&D/LTD/ Extended Health/Dental/Health Care Spending Account
3. Group Pension Plan with Employer Match
4. Employee and Family Assistance Program
ABOUT US:
https://www.youtube.com/watch?v=39vAb8rKOJs
AMMEGA CANADA is in full expansion and is looking for new talents to reinforce its teams.
AMMEGA is a global leader in product quality and service excellence for Lightweight Conveyor Belts, Power Transmission Belts, and Rubber Hose products. Our core mission is to fully enable the most dedicated, knowledgeable and creative team in the industry so that we remain the leading innovator in belting.
We cultivate internal talents, tradition of fabrication, and technical expertise to excel in management performance and operational efficiency in order to deliver enduring value to our customers.
Explore our website to get more information about our company & brands:
Ammega. We make your business move.
Ammega is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veterans status or any other legally protected factors. We foster an inclusive and accessible environment and are committed to providing support to applicants and employees with disabilities.
About Us
AMMEGA
is a global company located in 40 countries.
We value our employees, customers, entrepreneurship and we act in an agile and responsible way. Our mission and continuous improvement culture is the foundation for a strong and sustainable businesses appreciated by our customers. The Ammega Group's businesses provide advanced and high-quality belting solutions for 20 different industries including global logistics, food production, fitness equipment, household appliances and energy production.
About the Team
We belong to a global network of over 6000 employees of Ammega Group. Our employees, being a part of a high-performance organization, develop their careers in a global environment, participate in diverse teams and take advantage of our worldwide expertise in conveyor belting, power transmission, fluid power and business services. AMMEGA’s sustainable business approach ensures our teams operate within a safe and stable work environment, with high respect for their professional development and well-being.
Job Info
Job Identification 4220
Job Schedule Full time
#J-18808-Ljbffr
Apply on source site DESCRIPTION DU POSTE
AVANTAGES SOCIAUX :
https://www.youtube.com/watch?v=39vAb8rKOJs
JOB DESCRIPTION
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (French/English) - Mississauga or Edmonton location
Primary Duties and Responsibilities :
Handle inbound & outbound calls from & to customers
Input data & orders into the dedicated software system
Coordinate with warehouse team to collect concise information & provide customers service excellence
Service customer requests for quotes and orders received through multiple channels of communication (email, phone, salesforce CRM)
Convert quotes to orders
Recording customer interactions in CRM for consistency in customer relations
Resolving customer complaints, escalating asrequired
Consult with sales on commercial and technical issues asrequired.
Assistcustomers withaccuratetransactions and industry specific product information.
Provide conveyor and power transmission technicalassistancefor belting solutions.
Handle RGAs credits and complaints as needed.
Respect safety procedures & guidelines at all times
Other projects and duties as assigned
Requirements:
Open to either Mississauga, Ontario location or Edmonton, Alberta location
3 to 5 years of prior experience in Customer Service in Manufacturing, Warehouse, or Distribution industry is required
Proficiencywith MS Office, and prior experience with CRM software (Sales Force preferred)
Professional telephone skills, customer service mindset, and professional oral and written communications in English AND in French
Ability to work efficiently with a team
Excellent verbal and written communication skills
High Energy - Able to thrive in a customer service/sales environment
High Integrity & Accountability
Decision-making, problemresolutionand creative thinking skills,
Able to multi-task the activities with shifting priorities.
Being onsite all 5 days isrequired
Authorization to work in Canada for any employer
Salary & Conditions:
2. Salary: $55,000 – 60,000 annually (depending on relevant exp.)
3. Days of work: 5 Days in Office, Monday to Friday - Permanent Full time position, 40 hours per week
4. Timings: 8:00am to 5:00pm EST. shift, (flexibility for 9:00am to 6:00pm schedule when required)
BENEFITS:
1. Paid Sick Days
2. Employer Paid Comprehensive Group Benefit Plan – Life/AD&D/LTD/ Extended Health/Dental/Health Care Spending Account
3. Group Pension Plan with Employer Match
4. Employee and Family Assistance Program
ABOUT US:
https://www.youtube.com/watch?v=39vAb8rKOJs
AMMEGA CANADA is in full expansion and is looking for new talents to reinforce its teams.
AMMEGA is a global leader in product quality and service excellence for Lightweight Conveyor Belts, Power Transmission Belts, and Rubber Hose products. Our core mission is to fully enable the most dedicated, knowledgeable and creative team in the industry so that we remain the leading innovator in belting.
We cultivate internal talents, tradition of fabrication, and technical expertise to excel in management performance and operational efficiency in order to deliver enduring value to our customers.
Explore our website to get more information about our company & brands:
Ammega. We make your business move.
Ammega is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veterans status or any other legally protected factors. We foster an inclusive and accessible environment and are committed to providing support to applicants and employees with disabilities.
About Us
AMMEGA
is a global company located in 40 countries.
We value our employees, customers, entrepreneurship and we act in an agile and responsible way. Our mission and continuous improvement culture is the foundation for a strong and sustainable businesses appreciated by our customers. The Ammega Group's businesses provide advanced and high-quality belting solutions for 20 different industries including global logistics, food production, fitness equipment, household appliances and energy production.
About the Team
We belong to a global network of over 6000 employees of Ammega Group. Our employees, being a part of a high-performance organization, develop their careers in a global environment, participate in diverse teams and take advantage of our worldwide expertise in conveyor belting, power transmission, fluid power and business services. AMMEGA’s sustainable business approach ensures our teams operate within a safe and stable work environment, with high respect for their professional development and well-being.
Job Info
Job Identification 4220
Job Schedule Full time
#J-18808-Ljbffr