Join Bell’s Customer Experience team as a Senior Technical Advisor specializing in ServiceNow. Spearhead innovative solutions and enhance customer journeys in a hybrid work environment.

In this pivotal role, you will provide technical leadership across Bell’s ServiceNow ecosystem, guiding platform governance and engineering quality. Candidates need extensive experience in ServiceNow and advisory work. Your insights will shape integrations, optimize customer-centric processes, and uphold our commitment to customer-first services.

Key Responsibilities:
• Provide technical guidance from design to implementation
• Lead architecture reviews for major solutions
• Coach teams on ServiceNow engineering patterns
• Ensure designs align with security and data governance
• Manage dependencies and technical complexities

Requirements:
• Bachelor's degree or equivalent experience
• 5+ years in ServiceNow or enterprise platforms
• Advanced knowledge of ServiceNow ecosystem
• Strong administration and integration experience
• Practical understanding of CMDB and APIs

Leverage your expertise in ServiceNow to transform customer experiences at Bell, where innovation meets community.
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Senior Technical Advisor at Bell