Support ICBC employees and business partners by phone, diagnosing technology problems and processing requests from Victoria’s hybrid work arrangement.
This temporary full-time IT Service Desk Representative position works 7.5 hours daily, Monday through Friday. You will provide a single contact point for IT support across computer systems, applications, equipment, network, and telephone systems. The position operates in a call center environment.
Key Responsibilities:

Provide phone support for employees and ICBC business partners
Research and resolve multiple technical issues and requests
Use vendor manuals and internal documentation during diagnosis
Escalate unusual or complex issues appropriately
Maintain knowledge of department standards, policies, and procedures
Requirements:

Ability to respond effectively to time-sensitive customer concerns
Ability to research issues across multiple requests and media
Experience with voice and data communications technologies
Familiarity with local and remote diagnostic tools
Six months’ service desk experience and relevant post-secondary education
Apply your customer support, problem diagnosis, and technology knowledge as an IT Help Desk Analyst at ICBC.

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IT Help Desk Analyst Customer Support