Provide escalated technical support as a Technical Support Analyst at NRT. This role requires exceptional problem-solving skills to address diverse issues in a fast-paced environment.

As an Operator II in NRT's Customer Support Center, you will deliver first-line support by diagnosing and resolving technical challenges across hardware, software, and networking. Ideal candidates should demonstrate proficient customer service skills and the ability to manage escalations from Tier 1 support effectively.

Key Responsibilities:
• Monitor systems for service availability and performance
• Troubleshoot and resolve complex technical incidents
• Respond quickly to infrastructure alerts and service impacts
• Handle Tier 1 escalations with efficiency
• Guide and develop Tier 1 technicians in troubleshooting

Requirements:
• Bachelor’s degree in Computer Science or related field
• CCNA Certification for networking expertise
• Experience managing escalations from Tier 1 support
• Strong knowledge of operating systems and hardware
• Familiarity with network monitoring tools and security practices

Excel in customer-focused technical support and develop your skills with NRT's supportive team.
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