Job opportunity
Airbnb Community Support Escalations
TP Group
Support Airbnb guests and hosts through high-stakes escalations using empathy, negotiation, and sound judgment at Teleperformance’s Toronto site. Work fully on-site at 75 Eglinton Ave E.
As an Elevated Support Senior Specialist, you will represent Airbnb values while resolving sensitive community cases. You will communicate clearly with varied audiences, balance guest and host needs, and protect customer information in Airbnb systems. Success requires customer experience expertise and reliable prioritization.
Key Responsibilities:
Manage sensitive cases from initial escalation through final closure
Make financial decisions when unique circumstances require adaptation
Anticipate expectations and develop effective case resolutions
Represent Airbnb values through inclusive, professional communication
Support hosts and guests enrolled in customer experience pilots
Requirements:
Proven complex casework and exceptional customer experience delivery
Excellent written and verbal communication skills
Strong organization, prioritization, and multitasking abilities
Ability to work weekends, holidays, and changing shifts
Knowledge of Apple Mac OS, Google Suite, and CRM systems
Use empathy, responsiveness, and practical problem-solving to resolve Airbnb community escalations as Teleperformance’s Elevated Support Senior Specialist.
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Apply on source site As an Elevated Support Senior Specialist, you will represent Airbnb values while resolving sensitive community cases. You will communicate clearly with varied audiences, balance guest and host needs, and protect customer information in Airbnb systems. Success requires customer experience expertise and reliable prioritization.
Key Responsibilities:
Manage sensitive cases from initial escalation through final closure
Make financial decisions when unique circumstances require adaptation
Anticipate expectations and develop effective case resolutions
Represent Airbnb values through inclusive, professional communication
Support hosts and guests enrolled in customer experience pilots
Requirements:
Proven complex casework and exceptional customer experience delivery
Excellent written and verbal communication skills
Strong organization, prioritization, and multitasking abilities
Ability to work weekends, holidays, and changing shifts
Knowledge of Apple Mac OS, Google Suite, and CRM systems
Use empathy, responsiveness, and practical problem-solving to resolve Airbnb community escalations as Teleperformance’s Elevated Support Senior Specialist.
#J-18808-Ljbffr