Job opportunity
Join Us as a Regional Manager for Contact Center Success
NAPA Canada
Shape the future of customer interactions as a Regional Manager in a contact center. Lead a passionate team while delivering exceptional service and driving operational success.
You will be instrumental in recruiting, training, and coaching a dedicated team of call center professionals. Collaborating with sales reps and management, you'll work to enhance call center engagement, support a culture of teamwork, and leverage performance data to achieve goals. Your leadership will ensure a focus on safety and productivity.
Key Responsibilities:
• Deliver outstanding customer service for sales growth
• Manage and guide your call center agents
• Collaborate with district managers for operational success
• Use reports and KPIs to enhance customer interactions
• Meet and exceed district sales expectations
Requirements:
• 5–7 years of experience in B2B or operations
• 3 years in a management role with financial responsibility
• Degree in business administration or equivalent work
• Strong organizational and communication skills
• Proficiency in Microsoft Office Suite
Utilize your management skills to drive an effective call center environment, cultivating a supportive team and enhancing customer interactions across all platforms.
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Apply on source site You will be instrumental in recruiting, training, and coaching a dedicated team of call center professionals. Collaborating with sales reps and management, you'll work to enhance call center engagement, support a culture of teamwork, and leverage performance data to achieve goals. Your leadership will ensure a focus on safety and productivity.
Key Responsibilities:
• Deliver outstanding customer service for sales growth
• Manage and guide your call center agents
• Collaborate with district managers for operational success
• Use reports and KPIs to enhance customer interactions
• Meet and exceed district sales expectations
Requirements:
• 5–7 years of experience in B2B or operations
• 3 years in a management role with financial responsibility
• Degree in business administration or equivalent work
• Strong organizational and communication skills
• Proficiency in Microsoft Office Suite
Utilize your management skills to drive an effective call center environment, cultivating a supportive team and enhancing customer interactions across all platforms.
#J-18808-Ljbffr