Support dealership software customers from PBS Systems’ Calgary Tech Center or Milton location using clear communication and analytical skills.
As a Tier 1 Service Support Analyst, you will support new and existing customers in the Service module. You will assist with software development, installation, and training processes. The work includes online and phone assistance, ticket documentation, and collaboration with internal teams.
Key Responsibilities:

Handle customer issues through phone, email, and live chat
Document interactions and escalate matters through ticketing systems
Assist customers with software installation training and support
Maintain knowledgebase articles, guides, and frequently asked questions
Review tickets and action outstanding queue items
Requirements:

High school diploma
Valid driver’s license
Excellent Microsoft Windows, Outlook, Excel, Word, and Teams skills
Clear professional verbal and written communication abilities
Availability to travel across Canada and the USA monthly
Bring customer support, software training, ticket management, and analytical skills to PBS Systems’ Service module team.

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