Job opportunity
WorkSafe Claims Management Consultant
Vancouver Police Department
Vancouver Police Department
WorkSafe Claims Management Consultant
Competition: #26155-81000976
Section: Employee Advisory Team – WorkSafe Case Management, Human Resources Section
Location: 3585 Graveley Street
Status: Temporary full-time (Exempt)
Hours of Work: 4-Day Compressed work week Monday to Thursday, 7 a.m. to 4 p.m.
Salary: Exempt Pay Range - $49.08 to $61.35 per hour ($89,635 to $112,039 annually)
Competition End Date: Friday, November 13, 2026
Responsible for managing disability claims for employees with work-related injuries and illnesses, ensuring the effective administration of WorkSafeBC claims, and facilitating timely, safe, and sustainable return-to-work outcomes.
Essential Duties
Provides disability claim management consultation and services as the primary liaison among employees, supervisors, managers, union representatives, health care providers, and WorkSafe BC to ensure the effective management of work-related injury and illness claims, with the goal of a successful return to work
Oversees the administration of Employer Reports of Injury (Form 7), claim documentation, and required correspondence to support timely adjudication and claim resolution.
Maintains accurate and comprehensive disability claim records within the disability management system (Parklane), ensuring compliance with legislative, organizational, and reporting requirements
Coordinates and facilitates return-to-work (RTW), graduated return to work (GRTW) plans, and modified-duty programs by collaborating with stakeholders to identify suitable accommodations and work assignments that support employee recovery and operational needs
Reviews work-related injury and illness claims, claim decisions, and supporting medical information to identify discrepancies, pre-existing conditions, adjudication concerns, or potential errors in WorkSafeBC legislation and policy interpretation
Facilitates workplace site visits to aid in claim management and return-to-work planning
Provides guidance and support to employees and leaders regarding disability management practices, WorkSafeBC processes, employer obligations, and available workplace accommodation options
Presents on disability management, return-to-work, and WorkSafeBC education sessions for employees, supervisors, managers, operational leaders, and workplace safety committees
Communicates and collaborates with employees, supervisors, managers, union representatives, Human Resources, medical specialists, legal counsel, insurance providers, and external agencies to facilitate effective case management and resolution of claims
Coordinates with employees, legal counsel, and ICBC representatives to provide payroll, attendance, and time-loss information required to support claims resolution, including the preparation of Certificates of Earnings and related documentation
Administers and maintains attendance and disability management systems, ensuring the integrity, accuracy, and confidentiality of employee information
Generates and distributes employee absence and attendance reports, including the daily sick-list report and other operational reports as required
Participates in the annual mandatory high stress debrief program
Other related duties and responsibilities as assigned
Knowledge, Skills, and Abilities Required
Strong working knowledge with Word, Excel, Teams and Outlook
Ability to work with various computer programs and software
Demonstrated ability to deal tactfully and decisively with sensitive and confidential issues
Demonstrated ability to build and maintain effective working relationships at all levels of the organization, the public, and union representatives
Demonstrated ability to plan, organize, and proactively solve problems and conflicts
Demonstrated ability to work collaboratively in a team while demonstrating flexibility, diplomacy, and the ability to receive direction
Demonstrated ability to assist section supervisors in assessing needs and requirements
Demonstrated ability to develop and recommend new and revised methods and procedures related to the work
Demonstrated ability to handle a fast-paced, complex, and changing workload while continuing to meet deadlines
In-depth working knowledge of the WSBC claims process along with the RTW and GRTW processes
Proven ability to exercise sound judgment and listen non-judgmentally to information presented
Demonstrated ability to deal with emotions of people using sensitivity, tact, and empathy
Demonstrated ability to make unpopular decisions that may have negative consequences for a party
Basic working knowledge of medical terminology and human rights
Strong multitasking, time-management, and negotiation skills
Excellent written and verbal communication skills
Excellent interpersonal skills and demonstrated ability to build relationships with a broad range of stakeholders
Preferred
Ability to develop and write procedures
Working knowledge of SAP
Experience Required
Minimum three years of experience in an administrative role
Minimum of one year of experience handling Workers’ Compensation claims
Experience applying and interpreting collective agreement language relating to sickness, illness, and disability leave and benefits
Preferred
Three to five years of disability management experience
Three to five years of experience managing occupational and non-occupational claims
Experience working in a policing environmentExperience with WSBC, STD, LTD, accommodation, and return-to-work programs
Experience interpreting medical information and functional limitations
Education Required
Grade 12
Completion of a human resources management course from a recognized post-secondary institute
Certificate in disability management
Preferred
Diploma in disability management or bachelor’s degree in human resources, occupational health, nursing, kinesiology, health sciences, business administration with HR specialization, or related field
Other Requirements
All employees must maintain their Enhanced Reliability Clearance while employed with the Vancouver Police Department, which will be renewed every five years
Canadian citizenship or Permanent Resident status
Selection Process
Only shortlisted candidates will be contacted, who may be required to write a test in order to move forward to the interview stage.
Note
This position is Exempt from the Teamsters Local 31.
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Apply on source site WorkSafe Claims Management Consultant
Competition: #26155-81000976
Section: Employee Advisory Team – WorkSafe Case Management, Human Resources Section
Location: 3585 Graveley Street
Status: Temporary full-time (Exempt)
Hours of Work: 4-Day Compressed work week Monday to Thursday, 7 a.m. to 4 p.m.
Salary: Exempt Pay Range - $49.08 to $61.35 per hour ($89,635 to $112,039 annually)
Competition End Date: Friday, November 13, 2026
Responsible for managing disability claims for employees with work-related injuries and illnesses, ensuring the effective administration of WorkSafeBC claims, and facilitating timely, safe, and sustainable return-to-work outcomes.
Essential Duties
Provides disability claim management consultation and services as the primary liaison among employees, supervisors, managers, union representatives, health care providers, and WorkSafe BC to ensure the effective management of work-related injury and illness claims, with the goal of a successful return to work
Oversees the administration of Employer Reports of Injury (Form 7), claim documentation, and required correspondence to support timely adjudication and claim resolution.
Maintains accurate and comprehensive disability claim records within the disability management system (Parklane), ensuring compliance with legislative, organizational, and reporting requirements
Coordinates and facilitates return-to-work (RTW), graduated return to work (GRTW) plans, and modified-duty programs by collaborating with stakeholders to identify suitable accommodations and work assignments that support employee recovery and operational needs
Reviews work-related injury and illness claims, claim decisions, and supporting medical information to identify discrepancies, pre-existing conditions, adjudication concerns, or potential errors in WorkSafeBC legislation and policy interpretation
Facilitates workplace site visits to aid in claim management and return-to-work planning
Provides guidance and support to employees and leaders regarding disability management practices, WorkSafeBC processes, employer obligations, and available workplace accommodation options
Presents on disability management, return-to-work, and WorkSafeBC education sessions for employees, supervisors, managers, operational leaders, and workplace safety committees
Communicates and collaborates with employees, supervisors, managers, union representatives, Human Resources, medical specialists, legal counsel, insurance providers, and external agencies to facilitate effective case management and resolution of claims
Coordinates with employees, legal counsel, and ICBC representatives to provide payroll, attendance, and time-loss information required to support claims resolution, including the preparation of Certificates of Earnings and related documentation
Administers and maintains attendance and disability management systems, ensuring the integrity, accuracy, and confidentiality of employee information
Generates and distributes employee absence and attendance reports, including the daily sick-list report and other operational reports as required
Participates in the annual mandatory high stress debrief program
Other related duties and responsibilities as assigned
Knowledge, Skills, and Abilities Required
Strong working knowledge with Word, Excel, Teams and Outlook
Ability to work with various computer programs and software
Demonstrated ability to deal tactfully and decisively with sensitive and confidential issues
Demonstrated ability to build and maintain effective working relationships at all levels of the organization, the public, and union representatives
Demonstrated ability to plan, organize, and proactively solve problems and conflicts
Demonstrated ability to work collaboratively in a team while demonstrating flexibility, diplomacy, and the ability to receive direction
Demonstrated ability to assist section supervisors in assessing needs and requirements
Demonstrated ability to develop and recommend new and revised methods and procedures related to the work
Demonstrated ability to handle a fast-paced, complex, and changing workload while continuing to meet deadlines
In-depth working knowledge of the WSBC claims process along with the RTW and GRTW processes
Proven ability to exercise sound judgment and listen non-judgmentally to information presented
Demonstrated ability to deal with emotions of people using sensitivity, tact, and empathy
Demonstrated ability to make unpopular decisions that may have negative consequences for a party
Basic working knowledge of medical terminology and human rights
Strong multitasking, time-management, and negotiation skills
Excellent written and verbal communication skills
Excellent interpersonal skills and demonstrated ability to build relationships with a broad range of stakeholders
Preferred
Ability to develop and write procedures
Working knowledge of SAP
Experience Required
Minimum three years of experience in an administrative role
Minimum of one year of experience handling Workers’ Compensation claims
Experience applying and interpreting collective agreement language relating to sickness, illness, and disability leave and benefits
Preferred
Three to five years of disability management experience
Three to five years of experience managing occupational and non-occupational claims
Experience working in a policing environmentExperience with WSBC, STD, LTD, accommodation, and return-to-work programs
Experience interpreting medical information and functional limitations
Education Required
Grade 12
Completion of a human resources management course from a recognized post-secondary institute
Certificate in disability management
Preferred
Diploma in disability management or bachelor’s degree in human resources, occupational health, nursing, kinesiology, health sciences, business administration with HR specialization, or related field
Other Requirements
All employees must maintain their Enhanced Reliability Clearance while employed with the Vancouver Police Department, which will be renewed every five years
Canadian citizenship or Permanent Resident status
Selection Process
Only shortlisted candidates will be contacted, who may be required to write a test in order to move forward to the interview stage.
Note
This position is Exempt from the Teamsters Local 31.
#J-18808-Ljbffr