Job opportunity
Bilingual Customer Care Team Lead
Beyond Bilingual Inc.
Bilingual Customer Care Team LeadFull-time, Permanent LOCATION:
MISSISSAUGA, ON (100% ON-SITE) HOURS:
MONDAY TO FRIDAY, 40-HOUR WORK WEEKWork Schedule: Primary shift: 9am-5pm SALARY:
up to 80K + 7% Bonus REPORTING MANAGER:
Customer Care Team Supervisor
About Our Client
Our client is a leading Canadian supplier of automotive, heavy-duty, and industrial products. They are currently seeking a Customer Care Team Lead to support their growing team and ensure a high standard of customer experience.
Why Join Our Client’s Team?
Competitive total compensation — based on experience
Comprehensive health and dental benefits
Mental wellness support
Employer contribution to retirement savings
Fitness & wellness reimbursement
Educational assistance and professional development support
Paid time off including vacation and personal days
Community involvement initiatives
A collaborative and inclusive workplace culture featuring:
Team events and celebrations
Holiday gatherings
Lunch & Learns
Employee recognition programs
Key Competencies:
Fully Bilingual (French/English)
Customer focused and dedicated to exceeding the expectations of internal and external customers
Leadership skills & strong ability to prioritize
Coaching & Mentoring
Conflict resolution
Accountability
Collaboration skills
Delegation skills
Problem solving
Excellent written and verbal communication
Proven ability to multi-task, prioritize, and manage varied, time sensitive workloads
Strong organizational skills to allow for the successful completion of multiple tasks
Self-starter with a strong desire to see results
Team player with positive attitude
Proven agility, flexible and able to adapt to new challenges and procedures
#J-18808-Ljbffr
Apply on source site MISSISSAUGA, ON (100% ON-SITE) HOURS:
MONDAY TO FRIDAY, 40-HOUR WORK WEEKWork Schedule: Primary shift: 9am-5pm SALARY:
up to 80K + 7% Bonus REPORTING MANAGER:
Customer Care Team Supervisor
About Our Client
Our client is a leading Canadian supplier of automotive, heavy-duty, and industrial products. They are currently seeking a Customer Care Team Lead to support their growing team and ensure a high standard of customer experience.
Why Join Our Client’s Team?
Competitive total compensation — based on experience
Comprehensive health and dental benefits
Mental wellness support
Employer contribution to retirement savings
Fitness & wellness reimbursement
Educational assistance and professional development support
Paid time off including vacation and personal days
Community involvement initiatives
A collaborative and inclusive workplace culture featuring:
Team events and celebrations
Holiday gatherings
Lunch & Learns
Employee recognition programs
Key Competencies:
Fully Bilingual (French/English)
Customer focused and dedicated to exceeding the expectations of internal and external customers
Leadership skills & strong ability to prioritize
Coaching & Mentoring
Conflict resolution
Accountability
Collaboration skills
Delegation skills
Problem solving
Excellent written and verbal communication
Proven ability to multi-task, prioritize, and manage varied, time sensitive workloads
Strong organizational skills to allow for the successful completion of multiple tasks
Self-starter with a strong desire to see results
Team player with positive attitude
Proven agility, flexible and able to adapt to new challenges and procedures
#J-18808-Ljbffr