Solve complex B2B customer issues for Teleperformance in Toronto, using analytical thinking, CRM systems, and strong written communication skills.
As a Customer Support Specialist II, you will support a supplier serving dental offices with home care products. The position requires customer service or B2B support experience, account expertise, and operational accuracy. You will act as an escalation point for customer concerns while maintaining service continuity.
Key Responsibilities:

Resolve returns, credits, delivery discrepancies, and order issues
Maintain customer master data and account linkages
Support distributors, group channels, and multi-location accounts
Process email orders and chat or email queues
Route adverse events and complex customer concerns
Requirements:

One to two years of customer service or B2B support experience
Ability to resolve complex issues from start to finish
Strong analytical and problem-solving skills
Experience with layered customer accounts or B2B support
Proficiency in CRM and case management tools
Bring B2B account support, CRM proficiency, and customer-focused problem-solving to Teleperformance’s Toronto operation.

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B2B Customer Support Specialist II