Job opportunity
Taxpayer Services Collection Officer
Minnesota Direct Care and Treatment
Help taxpayers navigate responsibilities through service-focused collections work, case research, and payment arrangements with the Minnesota Department of Revenue. Hybrid telework is available.
As a Revenue Collections Officer 2, you will support the Collection Division’s mission through education, guidance, and professional taxpayer communication. The St. Paul assignment includes reviewing documentation, processing correspondence, and handling incoming calls. Paid training develops knowledge of Minnesota tax laws and effective customer service strategies.
Key Responsibilities:
Provide guidance and education about taxpayer responsibilities
Review case documentation and conduct necessary research
Process correspondence from clients and taxpayers
Arrange payment solutions through taxpayer negotiations
Promote compliance with fairness, respect, and integrity
Requirements:
Two years of customer service experience
Customer service experience over the phone preferred
Conflict resolution and team collaboration experience
Ability to explain laws, regulations, and procedures
Critical thinking, empathy, patience, and effective communication
Bring organized problem solving and respectful taxpayer service to collections supporting Minnesota’s essential public services.
#J-18808-Ljbffr
Apply on source site As a Revenue Collections Officer 2, you will support the Collection Division’s mission through education, guidance, and professional taxpayer communication. The St. Paul assignment includes reviewing documentation, processing correspondence, and handling incoming calls. Paid training develops knowledge of Minnesota tax laws and effective customer service strategies.
Key Responsibilities:
Provide guidance and education about taxpayer responsibilities
Review case documentation and conduct necessary research
Process correspondence from clients and taxpayers
Arrange payment solutions through taxpayer negotiations
Promote compliance with fairness, respect, and integrity
Requirements:
Two years of customer service experience
Customer service experience over the phone preferred
Conflict resolution and team collaboration experience
Ability to explain laws, regulations, and procedures
Critical thinking, empathy, patience, and effective communication
Bring organized problem solving and respectful taxpayer service to collections supporting Minnesota’s essential public services.
#J-18808-Ljbffr