Support sales teams through complex cases, process expertise, and personalized service at iA Financial Group in a hybrid work environment. Your guidance helps distribution networks work efficiently and consistently.
As a Sales Team Support Specialist, you will serve internal sales teams and distribution networks as a specialized resource. You will explain processes, systems, tools, products, and administrative requirements while coordinating issue resolution. The position also contributes to training, knowledge transfer, and continuous improvement across sales support practices.
Key Responsibilities:

Deliver personalized end-to-end service to sales force stakeholders
Analyze complex cases and coordinate solutions through resolution
Provide technical, administrative, and educational process support
Develop training sessions, learning capsules, and reference tools
Identify recurring issues and recommend operational improvements
Requirements:

College diploma and more than five years related experience
Extensive knowledge of individual insurance products and systems
Understanding of financial advisors and distribution networks
Excellent analytical, problem-solving, judgment, and prioritization skills
Advanced French and English; Microsoft Office proficiency
Bring insurance knowledge, analytical judgment, and service expertise to strengthen sales support at iA Financial Group.

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Sales Operations Support Specialist