Job opportunity
Customer Service Representative
LightForm Canada Inc
Are you passionate about design? Does the thought of being part of exciting design projects excite you? Eager to launch a challenging yet rewarding career in the design industry? If so, we have a brilliant career opportunity for you as a customer service representative, at our Edmonton head office.
As an integral part of our team, our Customer Service Representative is responsible for managing customer service cases and communicating with clients and suppliers to ensure cases are successfully closed while maintaining a good relationship with clients and vendors with a high degree of client satisfaction while mitigating losses to the company.
Daily responsibilities include:
Reviewing and documenting new customer service cases via phone and email
Communicating with clients throughout the duration of their case; letting them know about next steps while managing expectations
Soliciting and filing all documentation required for successful case submissions and future reference (photos, receipts, correspondence, etc.)
Maintaining accurate and thorough case documentation at all times
Reviewing open cases daily and following up with all case stakeholders on a regular basis
Building positive relationships and partnerships with our vendors and clients
Communicating with vendors, sales representatives, and customers to determine cost-effective solutions acceptable to all stakeholders
Managing the implementation of customer service solutions and ensuring accurate and detailed record-keeping
Monitoring Customer Service issue types and presenting summary reports to management
Create accurate and thorough documentation for use by Accounting and Purchasing teams
Managing and coordinating Return Authorizations
Continuously looking for ways to improve upon current processes and policies
Monitoring customer service best practices to ensure company policies align with industry standards
Performing preventative maintenance
You will succeed in this role if you:
Are an excellent verbal and written communicator
Are highly organized, detail-oriented, and manage time effectively
Keep meticulous documentation and love implementing organizational processes
Have an aptitude for problem-solving; ability to determine solutions for customers
Embrace opportunities to communicate and collaborate with sales and operations teams
Can work with and assess complex data
Thrive in a high pressure, fast-paced environment
Genuinely enjoy helping people while upholding company policies
Are results-oriented and able to work both independently and within a team environment
Understand realities of working with high-end clientele
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Apply on source site As an integral part of our team, our Customer Service Representative is responsible for managing customer service cases and communicating with clients and suppliers to ensure cases are successfully closed while maintaining a good relationship with clients and vendors with a high degree of client satisfaction while mitigating losses to the company.
Daily responsibilities include:
Reviewing and documenting new customer service cases via phone and email
Communicating with clients throughout the duration of their case; letting them know about next steps while managing expectations
Soliciting and filing all documentation required for successful case submissions and future reference (photos, receipts, correspondence, etc.)
Maintaining accurate and thorough case documentation at all times
Reviewing open cases daily and following up with all case stakeholders on a regular basis
Building positive relationships and partnerships with our vendors and clients
Communicating with vendors, sales representatives, and customers to determine cost-effective solutions acceptable to all stakeholders
Managing the implementation of customer service solutions and ensuring accurate and detailed record-keeping
Monitoring Customer Service issue types and presenting summary reports to management
Create accurate and thorough documentation for use by Accounting and Purchasing teams
Managing and coordinating Return Authorizations
Continuously looking for ways to improve upon current processes and policies
Monitoring customer service best practices to ensure company policies align with industry standards
Performing preventative maintenance
You will succeed in this role if you:
Are an excellent verbal and written communicator
Are highly organized, detail-oriented, and manage time effectively
Keep meticulous documentation and love implementing organizational processes
Have an aptitude for problem-solving; ability to determine solutions for customers
Embrace opportunities to communicate and collaborate with sales and operations teams
Can work with and assess complex data
Thrive in a high pressure, fast-paced environment
Genuinely enjoy helping people while upholding company policies
Are results-oriented and able to work both independently and within a team environment
Understand realities of working with high-end clientele
#J-18808-Ljbffr