Job opportunity
Reservation CSA
Calm Air International
What You'll Get to Do
Calm Air Reservations Agents provide travel assistance and trip planning to our passengers. In addition, they conduct passenger check-in, make flight reservations in our computerized reservations system, and perform other related customer service duties to assist Calm Air passengers. They provide exemplary customer service while adhering to Calm Air policies and regulations.
Create, check, and make changes to passenger flight reservations
Check flight information, fares, and fare rules
Assist other stations with reservations, payments and manifests as required
Assist with the re-accommodation of passengers due to irregular operations or schedule changes as required
Assist with the tracing of missing passenger baggage when required
Answer passenger inquiries over the phone and through email
Assist Pass Bureau with staff travel bookings and payments as required
Other duties as required
Hours of Work
Shift work is required and may include mornings/afternoons, evenings and weekends
Skills & Experience We Value
High school diploma or general education degree (GED) an asset
Knowledge of Amelia Reservation system an asset
Basic Computer skills (word, excel, office)
Knowledge of an airline’s operations an asset
Excellent leadership, interpersonal and communication skills
Must have excellent customer service skills and exceptional telephone etiquette
Must be able to work independently or in a team setting
Ability to work efficiently and accurately under pressure
Must have own transportation to and from work
Must be able to obtain and maintain an Enhanced Security Clearance qualification
Preference given to Inuit Land Claims Beneficiaries
Inuktitut language considered an asset
#J-18808-Ljbffr
Apply on source site Calm Air Reservations Agents provide travel assistance and trip planning to our passengers. In addition, they conduct passenger check-in, make flight reservations in our computerized reservations system, and perform other related customer service duties to assist Calm Air passengers. They provide exemplary customer service while adhering to Calm Air policies and regulations.
Create, check, and make changes to passenger flight reservations
Check flight information, fares, and fare rules
Assist other stations with reservations, payments and manifests as required
Assist with the re-accommodation of passengers due to irregular operations or schedule changes as required
Assist with the tracing of missing passenger baggage when required
Answer passenger inquiries over the phone and through email
Assist Pass Bureau with staff travel bookings and payments as required
Other duties as required
Hours of Work
Shift work is required and may include mornings/afternoons, evenings and weekends
Skills & Experience We Value
High school diploma or general education degree (GED) an asset
Knowledge of Amelia Reservation system an asset
Basic Computer skills (word, excel, office)
Knowledge of an airline’s operations an asset
Excellent leadership, interpersonal and communication skills
Must have excellent customer service skills and exceptional telephone etiquette
Must be able to work independently or in a team setting
Ability to work efficiently and accurately under pressure
Must have own transportation to and from work
Must be able to obtain and maintain an Enhanced Security Clearance qualification
Preference given to Inuit Land Claims Beneficiaries
Inuktitut language considered an asset
#J-18808-Ljbffr