Build customer loyalty through responsive service and thoughtful follow-up as a Customer Experience Associate with The Brick. Support customers across retail service activities.
Reporting to the Operations Manager, this Customer Service Associate position focuses on courteous responses, useful solutions, and ongoing customer support. The Brick values enthusiastic, team-oriented people with a customer-focused attitude and career-focused growth goals. Strong communication, organization, multitasking, computer, and Microsoft Office skills support the work. Availability for all shifts, including evenings and weekends, is required as needed.
Key Responsibilities:

Support customer needs through timely follow-up
Respond professionally to inquiries and provide solutions
Promote loyalty with exceptional customer support
Monitor and follow up on daily order reports
Complete additional duties as assigned
Requirements:

Customer-focused attitude and team-oriented approach
High school diploma or equivalent
Exceptional written and verbal communication
Ability to multitask while maintaining organization
Flexibility to work required shifts and weekends
Apply customer-focused communication, loyalty-building service, and organized follow-up as part of The Brick’s retail team.

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Customer Experience Associate The Brick