Job opportunity
Operations Associate - Les Cours Mont-Royal
Brobston Group
Summary
The Operations Associate supports daily store operations at Les Cours Mont-Royal, focusing on customer service, accurate POS transactions, omni-channel order fulfilment and general store maintenance. The role assists with e-commerce and BOPIS order picking, cash handling, inventory preparation and visual merchandising as required. This position provides flexible cross-functional support to ensure consistent standards and an excellent customer experience.
Responsibilities
Process client transactions accurately through the POS and manage daily cash handling (open/close registers, deposits).
Collect and maintain client contact information and support the service desk to resolve basic client inquiries and elevate when needed.
Support omni services including picking e-commerce and IST orders and assist with BOPIS operations.
Perform on-the-floor logistics (markdowns, re-ticketing, re-tagging) and assist with returns and restocking.
Maintain store presentation and assist visual team with seasonal changes, displays and special events.
Assist with seasonal inventory preparations and counts and support ad-hoc operational projects.
Requirements
Minimum 2 years of retail experience, preferably in a luxury environment and in a customer-facing role.
Experience with shipping, receiving, merchandising, order fulfillment and inventory management in retail.
Service desk or client-facing experience providing exceptional customer service is preferred.
Strong service orientation, interest in retail technology, ability to multitask and work effectively in a team.
Good communication skills and the ability to calmly manage and assist customers during busy periods.
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Apply on source site The Operations Associate supports daily store operations at Les Cours Mont-Royal, focusing on customer service, accurate POS transactions, omni-channel order fulfilment and general store maintenance. The role assists with e-commerce and BOPIS order picking, cash handling, inventory preparation and visual merchandising as required. This position provides flexible cross-functional support to ensure consistent standards and an excellent customer experience.
Responsibilities
Process client transactions accurately through the POS and manage daily cash handling (open/close registers, deposits).
Collect and maintain client contact information and support the service desk to resolve basic client inquiries and elevate when needed.
Support omni services including picking e-commerce and IST orders and assist with BOPIS operations.
Perform on-the-floor logistics (markdowns, re-ticketing, re-tagging) and assist with returns and restocking.
Maintain store presentation and assist visual team with seasonal changes, displays and special events.
Assist with seasonal inventory preparations and counts and support ad-hoc operational projects.
Requirements
Minimum 2 years of retail experience, preferably in a luxury environment and in a customer-facing role.
Experience with shipping, receiving, merchandising, order fulfillment and inventory management in retail.
Service desk or client-facing experience providing exceptional customer service is preferred.
Strong service orientation, interest in retail technology, ability to multitask and work effectively in a team.
Good communication skills and the ability to calmly manage and assist customers during busy periods.
#J-18808-Ljbffr