Job opportunity
Customer Experience Account Manager
Soucy-Group
The art of customer service: your area of expertise! As the primary point of contact for our customers, you’ll play a key role within our team. With your organizational skills and communication abilities, you’ll be essential to understanding and anticipating the needs of our B2B clients. This role will allow you not only to contribute to our clients’ satisfaction but also to support sales growth and boost Soucy’s brand awareness. It’s a strategic opportunity that makes you a key player in our collective success!
In this role, you will have the opportunity to:
Serve as the primary point of contact for our international clients
Oversee the entire customer journey, from initial contact to completion, with seamless and efficient follow-up
Serve as the key liaison internally and across all teams to ensure every project is delivered to meet client expectations
Manage client orders, ensure they are entered into our systems, and rigorously track them to deliver a customer experience that goes above and beyond
Anticipate and resolve logistics and supply chain issues to ensure efficient execution
Track KPIs (key performance indicators) related to your clients
Build strong relationships with clients on a daily basis
Propose concrete solutions that simplify their experience
Communicate clearly to build trust and loyalty
Add value to every interaction
#J-18808-Ljbffr
Apply on source site In this role, you will have the opportunity to:
Serve as the primary point of contact for our international clients
Oversee the entire customer journey, from initial contact to completion, with seamless and efficient follow-up
Serve as the key liaison internally and across all teams to ensure every project is delivered to meet client expectations
Manage client orders, ensure they are entered into our systems, and rigorously track them to deliver a customer experience that goes above and beyond
Anticipate and resolve logistics and supply chain issues to ensure efficient execution
Track KPIs (key performance indicators) related to your clients
Build strong relationships with clients on a daily basis
Propose concrete solutions that simplify their experience
Communicate clearly to build trust and loyalty
Add value to every interaction
#J-18808-Ljbffr