Job opportunity
Customer Service Representative
Conair Consumer Products ULC
Conair Consumer Products ULC
is a privately owned company and part of Conair LLC, a global organization operating in more than 120 countries. Located in Woodbridge, Ontario with offices in Montreal, Quebec, we are a leading beauty care and small kitchen appliances company that serves the retail and professional markets in Canada with brands such as Conair, Scunci, Cuisinart, and BaBylissPro.
Position
We have an exciting opportunity for a
Customer Service Representative
in our Montreal office reporting to the Director, Customer Service. If you are looking for an opportunity to join a thriving, dynamic organization with an entrepreneurial spirit and an action‑oriented culture, this role is perfect for you.
The Customer Service Representative is responsible for processing sales orders from order entry through to delivery for an assigned group of customers along with receiving, addressing, and resolving customer inquiries and concerns. This role will ensure that all orders are handled accurately and professionally while maintaining a positive relationship with the customer.
Location
Montreal
Responsibilities
Coordinate and process all new customer sales orders in SAP system
Ensure smooth delivery of goods by checking inventory status and ETA of products in SAP system
Follow‑up with the Shipping Department to ensure all shipping dates are met
Provide ongoing communications with customers regarding order and delivery status
Assist Account Managers with inquiries on the status of their orders
Collaborate with Account Managers and other departments as required for assistance in handling and addressing customer inquiries and issues
Investigate and provide prompt resolution to all inquiries/concerns pertaining to orders and inform Account Managers, customers, or other parties of findings and outcomes
Respond to inquiries received by e‑mail or phone in a prompt manner by providing clear, accurate, and timely written responses
Record and update details of customer interactions in a clear and thorough manner in the CRM system
Prepare and distribute reports on a regular basis
Investigate, resolve, and apply credits to customer accounts as required
Perform other administrative and support tasks as required
Minimum Qualifications
Post secondary education
Minimum 3‑5 years of customer service / order entry experience
Fluently bilingual in English & French (verbal and written) required
Strong interpersonal skills and effective verbal and written communication skills
Professional phone manner with the ability to communicate clearly and concisely
Ability to provide a high level of customer service within a fast‑paced environment with minimal supervision
Excellent judgement and problem‑solving skills
Strong attention to detail and accuracy
Excellent time management and organizational skills with the ability to meet tight deadlines.
Ability to work independently and within a team environment
Proficient in MS Office (Word, Excel, Outlook, Teams) and the Internet
What We Offer
We offer an attractive compensation package including extended health benefits, life insurance, and a defined contribution pension plan.
Please forward your resume and cover letter to:
[email protected]
Seniority level
Mid‑Senior level
Employment type
Full‑time
Industries
Manufacturing
Referrals increase your chances of interviewing at Conair Consumer Products ULC by 2×
#J-18808-Ljbffr
Apply on source site is a privately owned company and part of Conair LLC, a global organization operating in more than 120 countries. Located in Woodbridge, Ontario with offices in Montreal, Quebec, we are a leading beauty care and small kitchen appliances company that serves the retail and professional markets in Canada with brands such as Conair, Scunci, Cuisinart, and BaBylissPro.
Position
We have an exciting opportunity for a
Customer Service Representative
in our Montreal office reporting to the Director, Customer Service. If you are looking for an opportunity to join a thriving, dynamic organization with an entrepreneurial spirit and an action‑oriented culture, this role is perfect for you.
The Customer Service Representative is responsible for processing sales orders from order entry through to delivery for an assigned group of customers along with receiving, addressing, and resolving customer inquiries and concerns. This role will ensure that all orders are handled accurately and professionally while maintaining a positive relationship with the customer.
Location
Montreal
Responsibilities
Coordinate and process all new customer sales orders in SAP system
Ensure smooth delivery of goods by checking inventory status and ETA of products in SAP system
Follow‑up with the Shipping Department to ensure all shipping dates are met
Provide ongoing communications with customers regarding order and delivery status
Assist Account Managers with inquiries on the status of their orders
Collaborate with Account Managers and other departments as required for assistance in handling and addressing customer inquiries and issues
Investigate and provide prompt resolution to all inquiries/concerns pertaining to orders and inform Account Managers, customers, or other parties of findings and outcomes
Respond to inquiries received by e‑mail or phone in a prompt manner by providing clear, accurate, and timely written responses
Record and update details of customer interactions in a clear and thorough manner in the CRM system
Prepare and distribute reports on a regular basis
Investigate, resolve, and apply credits to customer accounts as required
Perform other administrative and support tasks as required
Minimum Qualifications
Post secondary education
Minimum 3‑5 years of customer service / order entry experience
Fluently bilingual in English & French (verbal and written) required
Strong interpersonal skills and effective verbal and written communication skills
Professional phone manner with the ability to communicate clearly and concisely
Ability to provide a high level of customer service within a fast‑paced environment with minimal supervision
Excellent judgement and problem‑solving skills
Strong attention to detail and accuracy
Excellent time management and organizational skills with the ability to meet tight deadlines.
Ability to work independently and within a team environment
Proficient in MS Office (Word, Excel, Outlook, Teams) and the Internet
What We Offer
We offer an attractive compensation package including extended health benefits, life insurance, and a defined contribution pension plan.
Please forward your resume and cover letter to:
[email protected]
Seniority level
Mid‑Senior level
Employment type
Full‑time
Industries
Manufacturing
Referrals increase your chances of interviewing at Conair Consumer Products ULC by 2×
#J-18808-Ljbffr