Job opportunity
Technology Channel Customer Support
Norsat
Support technology customers and channel partners at Norsat International Inc. with technical triage, HubSpot tickets, RMAs, and clear communication onsite. Manage issues carefully.
This Channel Sales Support position combines partner sales assistance with first-level customer support. You will assess issues, escalate technical matters, manage service records, and coordinate returns across Sales, Service, Engineering, Production, Quality, and Finance. Additional work includes quotations, product positioning, customer visits, and trade shows.
Key Responsibilities:
Provide first-level technical and service support
Create, prioritize, track, and close HubSpot tickets
Coordinate advanced replacement RMAs and credit returns
Maintain customer communication throughout service resolution
Visit customers and attend trade shows
Requirements:
University degree
Technology sales experience of one year or more preferred
Excellent English communication, spoken and written
Knowledge of Microsoft Office, CRM, and ERP systems
Self-motivated, organized, and able to work unsupervised
Apply customer support, technical coordination, CRM, and channel sales capabilities across Norsat International Inc.’s onsite operations.
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Apply on source site This Channel Sales Support position combines partner sales assistance with first-level customer support. You will assess issues, escalate technical matters, manage service records, and coordinate returns across Sales, Service, Engineering, Production, Quality, and Finance. Additional work includes quotations, product positioning, customer visits, and trade shows.
Key Responsibilities:
Provide first-level technical and service support
Create, prioritize, track, and close HubSpot tickets
Coordinate advanced replacement RMAs and credit returns
Maintain customer communication throughout service resolution
Visit customers and attend trade shows
Requirements:
University degree
Technology sales experience of one year or more preferred
Excellent English communication, spoken and written
Knowledge of Microsoft Office, CRM, and ERP systems
Self-motivated, organized, and able to work unsupervised
Apply customer support, technical coordination, CRM, and channel sales capabilities across Norsat International Inc.’s onsite operations.
#J-18808-Ljbffr