Enhance your career at Novatek International as a Customer-Focused Technical Support Specialist, where your customer service passion meets software troubleshooting expertise. Contribute to the enhancement of pharmaceutical product quality.

In this role, you'll draw on your two years of technical support experience. Engage with clients to resolve software problems, track cases diligently in our CRM, and collaborate with the software development team. Your input will be essential in improving support processes and customer engagement.

Key Responsibilities:
• Communicate with clients to identify software problems
• Accurately reproduce and document client-reported issues
• Monitor all support cases within the CRM
• Improve support processes for increased efficiency
• Create effective test plans for issue verification

Requirements:
• At least 2 years experience in software support
• Bachelor’s degree is preferred
• Strong skills in diagnosing software problems
• Excellent understanding of Microsoft Office products
• Fluent in English for communication with clients

Bring your commitment to exceptional customer service and troubleshooting to Novatek and help ensure the performance of vital pharmaceutical products.
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Customer-Focused Technical Support at Novatek