Guide Cubeler Business Hub members through onboarding in Montreal, with personalized demos, bilingual communication, and accurate Excel tracking. This is an on-site role five days weekly.
Reporting to the Director of Strategic Partnerships, the Onboarding Specialist supports new and existing members from sign-up through service adoption. You will coordinate onboarding, explain Business Hub services, and help members connect and use the platform. The role combines customer outreach, training, data entry, and record management.
Key Responsibilities:

Coordinate end-to-end onboarding for new and existing members
Deliver personalized walkthroughs, demos, and training sessions
Make outbound calls and verify member link connections
Track progress using Excel spreadsheets and accurate data entry
Answer questions and follow up with inactive members
Requirements:

One to two years in customer success or sales assistance
Comfort with client outreach and cold calling
Strong interpersonal and communication skills
Microsoft Excel, MS Office, and data entry proficiency
Bilingual French and English, spoken and written
Apply your bilingual communication, member guidance, and Excel skills to support Cubeler Business Hub adoption in Montreal.

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Onboarding Specialist Cubeler Business Hub