Job opportunity
Customer Success Specialist / Spécialiste du succès client Montreal, Quebec
Flighthub.com Inc.
UNCAGE YOUR
AMBITION
as a
Customer Success Specialist
We are FlightHub Group
, an ambitious team of people that created FlightHub
and Justfly
. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, generating more than 3 billion dollars in sales, and we continue to grow stronger year over year. We dream big, pursue passionately, and follow through with resolute self-belief and rigorous commitment. We are a group of individuals sharing a common vision and values, having come together to pursue a collective mission: overtaking the #1 spot in the world.
We are looking for a
Customer Success Specialist
with a minimum of 1–2 years of experience to join our team. You will be part of the
Customer Service Lodging Team (Vannerie) , supporting both
flight and hotel operations .
In this role, you will be responsible for managing all incoming requests related to
pricing, ticketing, and post-booking PNR servicing
from airline and lodging partners. While monitoring GDS queues (primarily
Amadeus and Worldspan ), you will also collaborate directly with our
third-party providers
to assist with post-booking B2B products across both flights and hotels.
Additionally, you will ensure that all
new policies and updates are properly documented, categorized, and stored
to maintain efficient workflows across internal teams. As part of the Back Office Support team, you will also contribute to
ad-hoc projects
and support our Customer Service & Delivery teams when needed.
Many career paths can prepare you for this opportunity, but ideally, you bring:
Strong communication skills in
English and French
(additional languages are an asset)
Experience working with
Zendesk
Proficiency in
Microsoft Office (Excel & Word)
Ability to thrive in a
fast-paced tech environment
Experience with a
GDS (Amadeus, Worldspan)
is an asset
A solid
customer service b
ackground
with a strong problem-solving mindset
A strong background in
handling customer calls
A focus on delivering
high-quality support
and improving customer satisfaction
Experience working with
BPOs, third parties, and cross-functional teams
with professionalism and empathy
Please note this position is in Montreal, Quebec and on-site.
#J-18808-Ljbffr
Apply on source site AMBITION
as a
Customer Success Specialist
We are FlightHub Group
, an ambitious team of people that created FlightHub
and Justfly
. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, generating more than 3 billion dollars in sales, and we continue to grow stronger year over year. We dream big, pursue passionately, and follow through with resolute self-belief and rigorous commitment. We are a group of individuals sharing a common vision and values, having come together to pursue a collective mission: overtaking the #1 spot in the world.
We are looking for a
Customer Success Specialist
with a minimum of 1–2 years of experience to join our team. You will be part of the
Customer Service Lodging Team (Vannerie) , supporting both
flight and hotel operations .
In this role, you will be responsible for managing all incoming requests related to
pricing, ticketing, and post-booking PNR servicing
from airline and lodging partners. While monitoring GDS queues (primarily
Amadeus and Worldspan ), you will also collaborate directly with our
third-party providers
to assist with post-booking B2B products across both flights and hotels.
Additionally, you will ensure that all
new policies and updates are properly documented, categorized, and stored
to maintain efficient workflows across internal teams. As part of the Back Office Support team, you will also contribute to
ad-hoc projects
and support our Customer Service & Delivery teams when needed.
Many career paths can prepare you for this opportunity, but ideally, you bring:
Strong communication skills in
English and French
(additional languages are an asset)
Experience working with
Zendesk
Proficiency in
Microsoft Office (Excel & Word)
Ability to thrive in a
fast-paced tech environment
Experience with a
GDS (Amadeus, Worldspan)
is an asset
A solid
customer service b
ackground
with a strong problem-solving mindset
A strong background in
handling customer calls
A focus on delivering
high-quality support
and improving customer satisfaction
Experience working with
BPOs, third parties, and cross-functional teams
with professionalism and empathy
Please note this position is in Montreal, Quebec and on-site.
#J-18808-Ljbffr