Job opportunity
Residential Client Advocate - Part-Time, Contract – Ends August 24, 2027
OAITH
Residential Client Advocate – Part-Time, Contract – Ends August 24, 2027
Employer:
Mission Services of Hamilton
Location:
Hamilton
Job Type:
Contract
Closes:
November 16, 2026
JOB POSTING
Violence Against Women’s Services
Inasmuch House
Residential Client Advocate
Part-Time, Contract – Ends August 24, 2027
Must Have Flexible Availability
1 Position
(Bargaining Unit Position as per Collective Agreement)
Wage: $23.42 Per Hour
Posting No. MS0684
POSITION SUMMARY
The Residential Client Advocate will use a client-centered approach to support women-identified individuals and their dependents who are experiencing abuse and/or homelessness while offering a safe space for individuals residing in the Women’s Shelter during this process. The Residential Client Advocate will provide service from a trauma-informed, anti racism anti oppression lens, while respecting each woman’s self-determination and personal decision making.
KEY RESPONSIBILITIES
Provide direct service to women and their dependents, including but not limited to, conducting safety planning and risk management, completing assessments and admits, offering housing information and completing housing applications, offering referrals, participating in conflict resolution and offering crisis intervention by phone and through web and text-based service
Engage with service users in all areas of the women’s shelter
Participate in developing and delivering on site groups and activities for women
Ensure the overall management, safety and security of the women’s shelter is maintained
Keep systematic records using automated case management software and in-house tools such as log books and report templates
Assist in the training and supervision of students and volunteers within the Violence Against Women’s Services Department
Understand and follow protocols with community partners such as Hamilton Police Services, Children’s Aid Society and School board
Participate in regularly scheduled staff meetings and training
Work safely, identify any health and safety concerns and report to management, and follow Mission Services workplace health and safety policies and procedures at all times
Ensure that service users have access to participate in barrier-free services, assist and empower each service user to become more independent
Adhere to a strict confidentiality policy
Other duties as required to ensure the continuation of service to residents
QUALIFICATIONS
Successful candidates will hold at minimum a diploma in Social Service Work
Degree in Social Work, is preferred
Minimum two (2) years of work experience in fields of gender-based violence, child abuse, mental health, concurrent disorders, counselling and other social services supporting vulnerable women; two- four (2-4) years of experience is preferred
Demonstrated understanding of gender-based violence, child abuse, mental health disorders, addiction, poverty and homelessness
Demonstrated understanding of working from an intersectional feminist lens
Demonstrated ability to provide person-centered, trauma-informed and anti racism anti oppression services and supports to women and children with diverse experiences and identities
Excellent counselling, crisis intervention, organizational and interpersonal skills
Ability to work under pressure and in crisis situations
Confident decision maker and enthusiastic team player
Committed to upholding the organization’s mission, values and standards
Fluency in French is an asset
HOURS OF WORK
Varies with shift availability
Must be available to work day, afternoon, night and weekend shifts
Must have flexible availability
REQUIREMENTS
Police Vulnerable Sector Check
Two-Step Tuberculosis Skin Test
At Mission Services of Hamilton, we value diversity in our employees, and we work from an anti-racism/anti-oppression framework and strive for equity and inclusion. We strive to foster an organization that reflects the diversity of the community we serve and welcome applications from all qualified candidates. We encourage applications from individuals from underserved and underrepresented cultural and racial communities, from First Nations Inuit and Metis communities, Two-Spirit, LGBTQIA+ communities, people living with disabilities, and those with lived experience of abuse, food insecurity, homelessness,
mental health difficulties and addictions. Mission Services is also committed to developing an inclusive, barrier-free selection process and work environment.
We thank all applicants, however, only those candidates selected for an interview will be contacted. If contacted, please advise us if you require any accommodation measures to ensure you will be interviewed in a fair and equitable manner. Information received relating to accommodation requests will be treated with confidentiality. We are committed to a fair and transparent hiring process. While our recruitment system may use AI-assisted tools to help screen applications, final decisions are made by our recruitment team, and all applications receive human review.
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Apply on source site Employer:
Mission Services of Hamilton
Location:
Hamilton
Job Type:
Contract
Closes:
November 16, 2026
JOB POSTING
Violence Against Women’s Services
Inasmuch House
Residential Client Advocate
Part-Time, Contract – Ends August 24, 2027
Must Have Flexible Availability
1 Position
(Bargaining Unit Position as per Collective Agreement)
Wage: $23.42 Per Hour
Posting No. MS0684
POSITION SUMMARY
The Residential Client Advocate will use a client-centered approach to support women-identified individuals and their dependents who are experiencing abuse and/or homelessness while offering a safe space for individuals residing in the Women’s Shelter during this process. The Residential Client Advocate will provide service from a trauma-informed, anti racism anti oppression lens, while respecting each woman’s self-determination and personal decision making.
KEY RESPONSIBILITIES
Provide direct service to women and their dependents, including but not limited to, conducting safety planning and risk management, completing assessments and admits, offering housing information and completing housing applications, offering referrals, participating in conflict resolution and offering crisis intervention by phone and through web and text-based service
Engage with service users in all areas of the women’s shelter
Participate in developing and delivering on site groups and activities for women
Ensure the overall management, safety and security of the women’s shelter is maintained
Keep systematic records using automated case management software and in-house tools such as log books and report templates
Assist in the training and supervision of students and volunteers within the Violence Against Women’s Services Department
Understand and follow protocols with community partners such as Hamilton Police Services, Children’s Aid Society and School board
Participate in regularly scheduled staff meetings and training
Work safely, identify any health and safety concerns and report to management, and follow Mission Services workplace health and safety policies and procedures at all times
Ensure that service users have access to participate in barrier-free services, assist and empower each service user to become more independent
Adhere to a strict confidentiality policy
Other duties as required to ensure the continuation of service to residents
QUALIFICATIONS
Successful candidates will hold at minimum a diploma in Social Service Work
Degree in Social Work, is preferred
Minimum two (2) years of work experience in fields of gender-based violence, child abuse, mental health, concurrent disorders, counselling and other social services supporting vulnerable women; two- four (2-4) years of experience is preferred
Demonstrated understanding of gender-based violence, child abuse, mental health disorders, addiction, poverty and homelessness
Demonstrated understanding of working from an intersectional feminist lens
Demonstrated ability to provide person-centered, trauma-informed and anti racism anti oppression services and supports to women and children with diverse experiences and identities
Excellent counselling, crisis intervention, organizational and interpersonal skills
Ability to work under pressure and in crisis situations
Confident decision maker and enthusiastic team player
Committed to upholding the organization’s mission, values and standards
Fluency in French is an asset
HOURS OF WORK
Varies with shift availability
Must be available to work day, afternoon, night and weekend shifts
Must have flexible availability
REQUIREMENTS
Police Vulnerable Sector Check
Two-Step Tuberculosis Skin Test
At Mission Services of Hamilton, we value diversity in our employees, and we work from an anti-racism/anti-oppression framework and strive for equity and inclusion. We strive to foster an organization that reflects the diversity of the community we serve and welcome applications from all qualified candidates. We encourage applications from individuals from underserved and underrepresented cultural and racial communities, from First Nations Inuit and Metis communities, Two-Spirit, LGBTQIA+ communities, people living with disabilities, and those with lived experience of abuse, food insecurity, homelessness,
mental health difficulties and addictions. Mission Services is also committed to developing an inclusive, barrier-free selection process and work environment.
We thank all applicants, however, only those candidates selected for an interview will be contacted. If contacted, please advise us if you require any accommodation measures to ensure you will be interviewed in a fair and equitable manner. Information received relating to accommodation requests will be treated with confidentiality. We are committed to a fair and transparent hiring process. While our recruitment system may use AI-assisted tools to help screen applications, final decisions are made by our recruitment team, and all applications receive human review.
#J-18808-Ljbffr