Job opportunity
Quality Assurance & Improvement Manager (Supported Living Quality Lead) – Adults (CQC)
Unidad Educativa Bilingüe Delfos
About The Company
At Salutem, we support adults with learning disabilities, physical disabilities and other social care needs to live fulfilling lives. Across our Supported Living and Residential Care services, we are committed to promoting independence, choice, control and meaningful outcomes. Our Supported Living services combine personalised support with individual tenancy arrangements, enabling people to live within their communities while maintaining as much independence as possible.
About The Company
At Salutem, we support adults with learning disabilities, physical disabilities and other social care needs to live fulfilling lives. Across our Supported Living and Residential Care services, we are committed to promoting independence, choice, control and meaningful outcomes. Our Supported Living services combine personalised support with individual tenancy arrangements, enabling people to live within their communities while maintaining as much independence as possible.
About You
About The Role
Location:
Hybrid (UK-wide remit with regular travel to services; overnight stays as required)
Hours:
40 hours per week
Team:
Quality Governance and Compliance
Reporting to:
Group Head of Quality Assurance, Compliance and Inspection
Salary is £50k + £3k car allowance.
The Opportunity
We’re recruiting a
Quality Assurance & Improvement Manager (QAIM)
into our
Adult CQC QAIM Team , with a defined portfolio as
Supported Living (SL) Quality Lead .
This is a key role for an experienced quality professional who understands
Supported Living , is confident working to
CQC regulations
and
Reach Standards , and can help services move beyond compliance towards
Good and Outstanding
outcomes.
You’ll be the
named QAIM
for Supported Living quality - owning clear deliverables and reporting lines - while retaining the ability to
flex capacity across adult services
in response to operational risk, inspection activity, and business priorities.
Lead quality assurance activity across Adult Supported Living services, using Salutem’s assessment framework and annual programme
Drive inspection readiness, including mock inspections, evidence packs, and post-inspection action planning
Support quality assurance, inspection readiness and quality improvement activity across Residential Care and other adult services as required.
Provide expert advice on sector-specific standards, including CQC regulatory requirements and REACH Standards within Supported Living.
Provide structured quality improvement support to help services progress from compliance to sustained improvement (Good to Outstanding)
Coach and challenge Registered Managers and leaders to strengthen:
governance and oversight
quality narratives and evidence of impact
person-centred practice and outcomes
learning culture and continuous improvement
Produce clear, high-quality reports including thematic findings, risk escalation, and progress tracking
Use quality intelligence (audits, incidents, complaints, safeguarding, KPIs) to identify themes, reduce risk and embed learning
Work in partnership with Operations, L&D, HR, Safeguarding, PBS, IT and other functions to deliver consistent improvement
Act as an ambassador for quality and best practice across Salutem’s adult services
Essential
What We’re Looking For
Significant experience in health and/or social care (typically 5+ years)
Strong working knowledge of CQC regulations, inspection expectations, and quality frameworks
Proven Supported Living experience, including understanding of Reach Standards and how to evidence them in practice
Demonstrable experience delivering internal QA activity (audits/inspections/reviews) and supporting services with robust action plans
Evidence of leading quality improvement and change implementation across multiple sites
Excellent written and verbal communication skills (reports, action plans, senior stakeholder updates)
Strong organisational skills and ability to manage a national workload
Willingness to travel regularly across England, including overnight stays
Desirable Specialist
Safeguarding:
DSL qualification (or willingness to complete within an agreed timeframe).
Supported Living:
Experience of assessing, auditing or supporting services against Reach Standards to drive quality improvement.
Why Join Salutem?
A national role with real influence on quality, outcomes and culture
Opportunity to shape Supported Living, with clear deliverables and governance routes
Work alongside committed operational and quality colleagues focused on continuous improvement
Be part of an organisation that lives its values: Supportive, Ambitious, Loyal, Unique, Transparent, Engaging, and committed to Meaningful life outcomes
#J-18808-Ljbffr
Apply on source site At Salutem, we support adults with learning disabilities, physical disabilities and other social care needs to live fulfilling lives. Across our Supported Living and Residential Care services, we are committed to promoting independence, choice, control and meaningful outcomes. Our Supported Living services combine personalised support with individual tenancy arrangements, enabling people to live within their communities while maintaining as much independence as possible.
About The Company
At Salutem, we support adults with learning disabilities, physical disabilities and other social care needs to live fulfilling lives. Across our Supported Living and Residential Care services, we are committed to promoting independence, choice, control and meaningful outcomes. Our Supported Living services combine personalised support with individual tenancy arrangements, enabling people to live within their communities while maintaining as much independence as possible.
About You
About The Role
Location:
Hybrid (UK-wide remit with regular travel to services; overnight stays as required)
Hours:
40 hours per week
Team:
Quality Governance and Compliance
Reporting to:
Group Head of Quality Assurance, Compliance and Inspection
Salary is £50k + £3k car allowance.
The Opportunity
We’re recruiting a
Quality Assurance & Improvement Manager (QAIM)
into our
Adult CQC QAIM Team , with a defined portfolio as
Supported Living (SL) Quality Lead .
This is a key role for an experienced quality professional who understands
Supported Living , is confident working to
CQC regulations
and
Reach Standards , and can help services move beyond compliance towards
Good and Outstanding
outcomes.
You’ll be the
named QAIM
for Supported Living quality - owning clear deliverables and reporting lines - while retaining the ability to
flex capacity across adult services
in response to operational risk, inspection activity, and business priorities.
Lead quality assurance activity across Adult Supported Living services, using Salutem’s assessment framework and annual programme
Drive inspection readiness, including mock inspections, evidence packs, and post-inspection action planning
Support quality assurance, inspection readiness and quality improvement activity across Residential Care and other adult services as required.
Provide expert advice on sector-specific standards, including CQC regulatory requirements and REACH Standards within Supported Living.
Provide structured quality improvement support to help services progress from compliance to sustained improvement (Good to Outstanding)
Coach and challenge Registered Managers and leaders to strengthen:
governance and oversight
quality narratives and evidence of impact
person-centred practice and outcomes
learning culture and continuous improvement
Produce clear, high-quality reports including thematic findings, risk escalation, and progress tracking
Use quality intelligence (audits, incidents, complaints, safeguarding, KPIs) to identify themes, reduce risk and embed learning
Work in partnership with Operations, L&D, HR, Safeguarding, PBS, IT and other functions to deliver consistent improvement
Act as an ambassador for quality and best practice across Salutem’s adult services
Essential
What We’re Looking For
Significant experience in health and/or social care (typically 5+ years)
Strong working knowledge of CQC regulations, inspection expectations, and quality frameworks
Proven Supported Living experience, including understanding of Reach Standards and how to evidence them in practice
Demonstrable experience delivering internal QA activity (audits/inspections/reviews) and supporting services with robust action plans
Evidence of leading quality improvement and change implementation across multiple sites
Excellent written and verbal communication skills (reports, action plans, senior stakeholder updates)
Strong organisational skills and ability to manage a national workload
Willingness to travel regularly across England, including overnight stays
Desirable Specialist
Safeguarding:
DSL qualification (or willingness to complete within an agreed timeframe).
Supported Living:
Experience of assessing, auditing or supporting services against Reach Standards to drive quality improvement.
Why Join Salutem?
A national role with real influence on quality, outcomes and culture
Opportunity to shape Supported Living, with clear deliverables and governance routes
Work alongside committed operational and quality colleagues focused on continuous improvement
Be part of an organisation that lives its values: Supportive, Ambitious, Loyal, Unique, Transparent, Engaging, and committed to Meaningful life outcomes
#J-18808-Ljbffr