Job opportunity
Dispatcher
Skillhub Solutions Inc.
Edmonton, AB Full-time Salary not specified
Paid Training
Position Summary
As a Dispatcher, you will serve as the operational link between drivers, internal teams, and customers. You will coordinate real-time route support, manage service orders, and resolve day-to-day service challenges. Using GFL's proprietary software, you will track productivity, record service data, and collaborate with sales, operations, and customer service.
Responsibilities
Schedule service and accommodate customer service changes, ensuring service follows established policies.
Dispatch calls to routes based on assigned routes and driver locations.
Check in drivers at the end of the day and review route sheets and paperwork for accurate data entry.
Coordinate with other departments to resolve service issues and clarify responsibilities.
Handle incoming customer calls and emails; troubleshoot potential delivery and pickup problems.
Help determine daily driver staffing levels to balance responsiveness and productivity.
Record information from drivers and distribute it to the appropriate departments.
Communicate with maintenance shop personnel and provide additional support as assigned.
Be available to answer urgent weekend calls and relay information to the appropriate teams.
Requirements
One to two years of experience in transportation, dispatch, or customer service preferred; dispatch experience is an asset.
Strong understanding of TDG requirements and waste manifests.
Knowledge of hours-of-service regulations is an asset.
Proficiency with Google Workspace programs, including Gmail, Sheets, and Docs.
Strong customer focus, communication, and interpersonal skills; ability to multitask and prioritize.
Advanced software application skills, accurate word processing, and adequate typing speed.
Benefits include competitive compensation, a company-matched RRSP, health, dental, vision, and mental health benefits with premiums fully covered by GFL, employee assistance programs, paid training, professional development, and advancement opportunities.
#J-18808-Ljbffr
Apply on source site Paid Training
Position Summary
As a Dispatcher, you will serve as the operational link between drivers, internal teams, and customers. You will coordinate real-time route support, manage service orders, and resolve day-to-day service challenges. Using GFL's proprietary software, you will track productivity, record service data, and collaborate with sales, operations, and customer service.
Responsibilities
Schedule service and accommodate customer service changes, ensuring service follows established policies.
Dispatch calls to routes based on assigned routes and driver locations.
Check in drivers at the end of the day and review route sheets and paperwork for accurate data entry.
Coordinate with other departments to resolve service issues and clarify responsibilities.
Handle incoming customer calls and emails; troubleshoot potential delivery and pickup problems.
Help determine daily driver staffing levels to balance responsiveness and productivity.
Record information from drivers and distribute it to the appropriate departments.
Communicate with maintenance shop personnel and provide additional support as assigned.
Be available to answer urgent weekend calls and relay information to the appropriate teams.
Requirements
One to two years of experience in transportation, dispatch, or customer service preferred; dispatch experience is an asset.
Strong understanding of TDG requirements and waste manifests.
Knowledge of hours-of-service regulations is an asset.
Proficiency with Google Workspace programs, including Gmail, Sheets, and Docs.
Strong customer focus, communication, and interpersonal skills; ability to multitask and prioritize.
Advanced software application skills, accurate word processing, and adequate typing speed.
Benefits include competitive compensation, a company-matched RRSP, health, dental, vision, and mental health benefits with premiums fully covered by GFL, employee assistance programs, paid training, professional development, and advancement opportunities.
#J-18808-Ljbffr