Job opportunity
Agent Bilingue support technique Centre d'appel (De nuit)
Groupe Marketing International
Full time, Permanent
Would you like to join a dynamic team in a cutting-edge work environment? Do you possess excellent interpersonalskills? Are you looking for a job where you can learn and grow? We have the position for you!
Groupe Marketing International is seeking dynamic individuals for the position of
Technical Support Agent.
Responsibilities:
You are the point of contact for allquestions and technical problems concerning the use of electric charging stations for electric vehicles.
Assist customers with payment at the charging station or on the App
Accompany customers in using the Electric Charging Station App.
Maintain a broad knowledge of the App and charging stations
Demonstrate empathy Clarify customer requirements; use decision support tools and resources to resolve non-standard customer issues requiring clarification or further thought.
Deliver an expert customer experience... with a smile
Requirements and Skills:
College degree completed or specialized in pertinent field
Minimum 2 yearsof experience in a similar positionand/or customer service and/or Call center
Analytical and problem-solving skills;
Comfortable with computer tools (particularly Microsoft Office);
Excellent listening, verbal, and written communication skills;
Professionalism, diplomacy, and courtesy.
Job Type:
Full time, Permanent, 37.5hours/week
Compensation:
Schedule:
Working at GMI
Flexible schedule
On-site parking available
Very close to the bus station
Bright, new offices
Dedicated teams
2 minutes from Carrefour Laval
Your own personal workspace
#J-18808-Ljbffr
Apply on source site Would you like to join a dynamic team in a cutting-edge work environment? Do you possess excellent interpersonalskills? Are you looking for a job where you can learn and grow? We have the position for you!
Groupe Marketing International is seeking dynamic individuals for the position of
Technical Support Agent.
Responsibilities:
You are the point of contact for allquestions and technical problems concerning the use of electric charging stations for electric vehicles.
Assist customers with payment at the charging station or on the App
Accompany customers in using the Electric Charging Station App.
Maintain a broad knowledge of the App and charging stations
Demonstrate empathy Clarify customer requirements; use decision support tools and resources to resolve non-standard customer issues requiring clarification or further thought.
Deliver an expert customer experience... with a smile
Requirements and Skills:
College degree completed or specialized in pertinent field
Minimum 2 yearsof experience in a similar positionand/or customer service and/or Call center
Analytical and problem-solving skills;
Comfortable with computer tools (particularly Microsoft Office);
Excellent listening, verbal, and written communication skills;
Professionalism, diplomacy, and courtesy.
Job Type:
Full time, Permanent, 37.5hours/week
Compensation:
Schedule:
Working at GMI
Flexible schedule
On-site parking available
Very close to the bus station
Bright, new offices
Dedicated teams
2 minutes from Carrefour Laval
Your own personal workspace
#J-18808-Ljbffr