Job opportunity
Guest Service Manager
Owen Sound
VintageHotels&Niagara’sFinestHotelsiscurrentlyseekinga GuestServiceManager tojoinourgrowingteam!Thisisagreatopportunitythatcanprovideflexibility,valuableworkexperience,andachancetoworkwithatenuredteam.
JobTitle:GuestServiceManager
Property:Queen'sLanding
***Pleasenote:Byapplyingtothisposting,youareapplyingforopportunitiesthatmaybeavailableatanyVintageHotelsorNiagara'sFinestHotelsproperty.***
ThispostingisforanexistingvacancywithinLaisHotelPropertiesLimited.
PositionSummary: ToassisttheFrontOfficeManagerwiththedailyadministrativeandoperationalactivitiesrequiredforguestservicesincludingcheckin/outforasuperiorqualityhotelandconferencefacility.
DutiesandResponsibilities:
PrimaryResponsibilities:
Providingpersonalizedandexceptionalguestserviceateverygivenopportunity
Meetingestablishedup-sellingandsalesgoals
PerformsalldutiesofaGuestServiceAgent
Checkfrontdrivewayfortrashanddelegateorsweepasrequired.
Checkfrontbrassdoorhandlesandluggagecarts.Delegate,asnecessary.
Checkfrontdoorglass,forfingerprints,insideandout.Delegateasnecessary.
Respondtovirtual,(Ivy),conciergetexts,asnecessary.
Answeringtelephones.
SupervisesandschedulesTeamMembersonadailybasis.
Provideon-goingtrainingforallTeamMembers
CoachallTeamMembers,(both“development”and“praise”)and“progressivecorrectiveaction”.
Monitorstaffingneedsandlabourcosts,andadjustasnecessary.
Processescashand/orcreditcardpayments
Coordinatesroomavailabilitywithreservationsandotherdepartments,(Housekeeping&Engineering).
Balanceroomsinventory.
Monitoringroomupsells,(SUPs)andreportingtoAccounting.
AssistswiththeresolutionsofGuestcomplaintsandappropriatefollow-upwiththeManagerand/orOperationsManagementasrequired
Processesdailycashreportsandoccupancyreportsasrequired
AssistsGuestswithquestions,orconcernsregardingthearea,thehoteland/oramenitiesifrequired.
Answersandforwardstelephonecallstotheappropriatedepartmentand/orroom
Workscloselyasaliaisonwithotherdepartmentssuchashousekeeping,conferencesand/orsalesdepartment,diningroomandotherdepartmentsasrequired
AssiststheFrontOfficeManagerwithhumanresourcesfunctionsrelativetointerviewing,screening,andselectionofnewTeamMembers
FillingDutyManagershiftswhenrequired
HavingathoroughknowledgeofLaisHotelProperties’productsandservices
SuggestingadditionalproductsandservicesmeetingourGuests’specificpreferences
AssessingGuests’individualneedstomeetstandardsforadditionalproductsandservices
ActivelyseekingwaystomeetGuests’productorserviceneeds
Allotherdutiesasassigned
HealthandSafetyResponsibilities
Asupervisorshallensurethataworker,
worksinthemannerandwiththeprotectivedevices,measuresandproceduresrequiredbytheOccupationalHealth&SafetyActandtheregulations;and
usesorwearstheequipment,protectivedevicesorclothingthattheworker’semployerrequirestobeusedorworn;
adviseaworkeroftheexistenceofanypotentialoractualdangertothehealthorsafetyoftheworkerofwhichthesupervisorisaware;
wheresoprescribed,provideaworkerwithwritteninstructionsastothemeasuresandprocedurestobetakenfortheprotectionoftheworker;and
takeeveryprecautionreasonableinthecircumstancesfortheprotectionofaworker
Performdepartmentalworkplaceinspectionsasassigned
Conductsafetytalksasassigned
Conductincidentinvestigations
Conductteammemberhealth&safetytrainingincludingStandardOperatingProcedures&PrimaryTrainingandperformingteammembersafetyobservance
Alwaysensurethatworkplaceaccidents/injuriesarereportedimmediatelytoaManager/Supervisor.
CooperatesintheReturn-to-WorkProgramofaTeamMember
CorrectsubstandardactsorconditionsthroughHumanResourcesStandard&Procedure“C.15ProgressiveCorrectiveAction”
Commendteammembersonsafeworkpracticesandperformance
ProfessionalRequirements:
Grade12EducationcombinedwithCollegeorUniversitytraininginthehospitalityindustrypreferred
Minimumof5yearsexperienceasaGuestServiceAgent
Excellentcommunicationskillsbothwrittenandverbal
Previousup-sellingand/orsalesexperienceisconsideredanasset
PersonalAttributes:
Outgoingandfriendlywithapleasantprofessionalattitude
Mustbeself-motivatedandateamplayer
Goodlisteningskillsareessentialincombinationwithaboveaveragepatience
Mustbeawellorganizedwiththeabilitytoprioritizeworkloadandplanningactivitieswithinthedepartment
Diplomaticandtactfuldemeanorwheninteractingwithdifficultguests
Confidenceissellingandup-sellingproductsandservices
Positivesales-orientedpersonality
Desiretomeetgoals
Ethicalandhonest
Physicalrequirements:
Abilitytotoleratestandingforextendedperiodsoftime
Dealingwithseasonaltemperaturedemands
Liftingtoassistwithluggageonanoccasionalbasis
Questions,quotingthejobtitleandlocation,maybedirectedto [email protected]
LaisHotelPropertiesLimitediscommittedtofosteringadiverse,inclusive,andaccessibleworkplacewhereallindividualsarevaluedandrespected.Wewelcomeandencourageapplicationsfrompeoplewithdisabilities,Indigenouspeoples,racializedindividuals,women,2SLGBTQIA+persons,andotherswhomaycontributetothefurtherdiversificationofourteam.
Accommodationsareavailableonrequestforcandidatestakingpartinallaspectsoftherecruitmentandselectionprocess.Ifyourequireaccommodation,pleaseletusknowandwewillworkwithyoutomeetyourneeds.
Weareanequalopportunityemployeranddonotdiscriminateonthebasisofrace,ancestry,placeoforigin,colour,ethnicorigin,citizenship,creed,sex,sexualorientation,genderidentity,genderexpression,age,maritalstatus,familystatus,ordisability.
#J-18808-Ljbffr
Apply on source site JobTitle:GuestServiceManager
Property:Queen'sLanding
***Pleasenote:Byapplyingtothisposting,youareapplyingforopportunitiesthatmaybeavailableatanyVintageHotelsorNiagara'sFinestHotelsproperty.***
ThispostingisforanexistingvacancywithinLaisHotelPropertiesLimited.
PositionSummary: ToassisttheFrontOfficeManagerwiththedailyadministrativeandoperationalactivitiesrequiredforguestservicesincludingcheckin/outforasuperiorqualityhotelandconferencefacility.
DutiesandResponsibilities:
PrimaryResponsibilities:
Providingpersonalizedandexceptionalguestserviceateverygivenopportunity
Meetingestablishedup-sellingandsalesgoals
PerformsalldutiesofaGuestServiceAgent
Checkfrontdrivewayfortrashanddelegateorsweepasrequired.
Checkfrontbrassdoorhandlesandluggagecarts.Delegate,asnecessary.
Checkfrontdoorglass,forfingerprints,insideandout.Delegateasnecessary.
Respondtovirtual,(Ivy),conciergetexts,asnecessary.
Answeringtelephones.
SupervisesandschedulesTeamMembersonadailybasis.
Provideon-goingtrainingforallTeamMembers
CoachallTeamMembers,(both“development”and“praise”)and“progressivecorrectiveaction”.
Monitorstaffingneedsandlabourcosts,andadjustasnecessary.
Processescashand/orcreditcardpayments
Coordinatesroomavailabilitywithreservationsandotherdepartments,(Housekeeping&Engineering).
Balanceroomsinventory.
Monitoringroomupsells,(SUPs)andreportingtoAccounting.
AssistswiththeresolutionsofGuestcomplaintsandappropriatefollow-upwiththeManagerand/orOperationsManagementasrequired
Processesdailycashreportsandoccupancyreportsasrequired
AssistsGuestswithquestions,orconcernsregardingthearea,thehoteland/oramenitiesifrequired.
Answersandforwardstelephonecallstotheappropriatedepartmentand/orroom
Workscloselyasaliaisonwithotherdepartmentssuchashousekeeping,conferencesand/orsalesdepartment,diningroomandotherdepartmentsasrequired
AssiststheFrontOfficeManagerwithhumanresourcesfunctionsrelativetointerviewing,screening,andselectionofnewTeamMembers
FillingDutyManagershiftswhenrequired
HavingathoroughknowledgeofLaisHotelProperties’productsandservices
SuggestingadditionalproductsandservicesmeetingourGuests’specificpreferences
AssessingGuests’individualneedstomeetstandardsforadditionalproductsandservices
ActivelyseekingwaystomeetGuests’productorserviceneeds
Allotherdutiesasassigned
HealthandSafetyResponsibilities
Asupervisorshallensurethataworker,
worksinthemannerandwiththeprotectivedevices,measuresandproceduresrequiredbytheOccupationalHealth&SafetyActandtheregulations;and
usesorwearstheequipment,protectivedevicesorclothingthattheworker’semployerrequirestobeusedorworn;
adviseaworkeroftheexistenceofanypotentialoractualdangertothehealthorsafetyoftheworkerofwhichthesupervisorisaware;
wheresoprescribed,provideaworkerwithwritteninstructionsastothemeasuresandprocedurestobetakenfortheprotectionoftheworker;and
takeeveryprecautionreasonableinthecircumstancesfortheprotectionofaworker
Performdepartmentalworkplaceinspectionsasassigned
Conductsafetytalksasassigned
Conductincidentinvestigations
Conductteammemberhealth&safetytrainingincludingStandardOperatingProcedures&PrimaryTrainingandperformingteammembersafetyobservance
Alwaysensurethatworkplaceaccidents/injuriesarereportedimmediatelytoaManager/Supervisor.
CooperatesintheReturn-to-WorkProgramofaTeamMember
CorrectsubstandardactsorconditionsthroughHumanResourcesStandard&Procedure“C.15ProgressiveCorrectiveAction”
Commendteammembersonsafeworkpracticesandperformance
ProfessionalRequirements:
Grade12EducationcombinedwithCollegeorUniversitytraininginthehospitalityindustrypreferred
Minimumof5yearsexperienceasaGuestServiceAgent
Excellentcommunicationskillsbothwrittenandverbal
Previousup-sellingand/orsalesexperienceisconsideredanasset
PersonalAttributes:
Outgoingandfriendlywithapleasantprofessionalattitude
Mustbeself-motivatedandateamplayer
Goodlisteningskillsareessentialincombinationwithaboveaveragepatience
Mustbeawellorganizedwiththeabilitytoprioritizeworkloadandplanningactivitieswithinthedepartment
Diplomaticandtactfuldemeanorwheninteractingwithdifficultguests
Confidenceissellingandup-sellingproductsandservices
Positivesales-orientedpersonality
Desiretomeetgoals
Ethicalandhonest
Physicalrequirements:
Abilitytotoleratestandingforextendedperiodsoftime
Dealingwithseasonaltemperaturedemands
Liftingtoassistwithluggageonanoccasionalbasis
Questions,quotingthejobtitleandlocation,maybedirectedto [email protected]
LaisHotelPropertiesLimitediscommittedtofosteringadiverse,inclusive,andaccessibleworkplacewhereallindividualsarevaluedandrespected.Wewelcomeandencourageapplicationsfrompeoplewithdisabilities,Indigenouspeoples,racializedindividuals,women,2SLGBTQIA+persons,andotherswhomaycontributetothefurtherdiversificationofourteam.
Accommodationsareavailableonrequestforcandidatestakingpartinallaspectsoftherecruitmentandselectionprocess.Ifyourequireaccommodation,pleaseletusknowandwewillworkwithyoutomeetyourneeds.
Weareanequalopportunityemployeranddonotdiscriminateonthebasisofrace,ancestry,placeoforigin,colour,ethnicorigin,citizenship,creed,sex,sexualorientation,genderidentity,genderexpression,age,maritalstatus,familystatus,ordisability.
#J-18808-Ljbffr