Warehouse Customer Service Representative

Coordinate customer requests and warehouse operations as a Customer Service Representative at Canada Cartage in Mississauga. Strong communication and detail skills matter.
This Customer Service Representative supports daily operations at the Mississauga warehouse. You will coordinate scheduling, manage requests, maintain documentation, and communicate with the Operations Team. The work includes customer reporting, investigations, transportation coordination, and accurate system data entry.
Key Responsibilities:

Respond to daily customer requests, POD, tracking, and rush requests
Coordinate appointments and delayed deliveries with transportation teams
Investigate inventory issues and customer complaints
Maintain reports, files, and warehouse KPI packages
Dispatch drivers and manage inbound and outbound logs
Requirements:

One to three years of customer service experience
High school diploma
Warehouse, fulfillment centre, or 3PL experience is an asset
Strong communication and attention to detail
Proficiency with Microsoft Word, Excel, and Outlook
Support customers and warehouse teams through organized scheduling, reporting, investigations, and accurate communication at Canada Cartage.

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