Apply networking expertise to complex customer escalations as a Customer Reliability Engineer at fully distributed Tailscale, working remotely across Canada.
You will connect customers, Support, Customer Success, Product, and Engineering by investigating ambiguous technical problems. The role centers on deep debugging, evidence-based communication, and resolution or engineering handoff. Tailscale seeks someone with technical escalation experience, production networking knowledge, and strong systems troubleshooting skills.
Key Responsibilities:

Own high-severity post-sales escalations through resolution or engineering handoff
Investigate difficult bugs, reproduce failures, and analyze logs
Lead customer calls and communicate theories clearly under pressure
Prepare reproducible, evidence-backed engineering handoff packages
Track bugs and identify recurring issues for product improvements
Requirements:

Four or more years in technical support or escalation roles
Hands-on TCP/IP, routing, DNS, firewall, NAT, and VPN experience
Familiarity with WireGuard, UDP hole punching, and STUN
Ability to debug Go, goroutines, locks, channels, and pprof profiles
Experience with cloud infrastructure, Kubernetes, Linux, macOS, and Windows
Bring networking, code-level debugging, and customer communication skills to resolve difficult technical issues for Tailscale customers.

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Customer Reliability Engineer Networking