Meaningful client relationships are central to this Key Holder/Sales Advisor position with Birks at its Fairview, Pointe-Claire store.
Established in 1879, Birks is known for quality, exclusivity, unique design, and service excellence. This role combines luxury jewelry selling with floor leadership, team coaching, and daily store operations. You will help create intimate experiences while supporting sales goals, cash procedures, inventory, and loss prevention.
Key Responsibilities:

Build long-term relationships with luxury jewelry clients
Provide exceptional customer service throughout each experience
Help motivate team members on the sales floor
Act as a leadership resource during management absences
Support operational excellence and sales performance
Requirements:

Customer-focused retail professional with leadership experience
Two or more years of retail experience
Passion for luxury retail and exceptional client experiences
Proactive, self-motivated, and results-driven approach
Excellent communication skills and proficient English
Support Birks luxury client experiences through relationship building, sales achievement, team leadership, and attentive store operations.

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Luxury Jewelry Client Experience Advisor