Serve Metrie customers through exterior door expertise, accurate order management, and professional communication from the regional office. This role requires in-branch presence.
As a Customer Account Representative II, you will manage inbound calls and emails, process orders, prepare quotes, and provide inventory updates. You will also conduct proactive customer outreach, support Outside Sales Representatives, and coordinate service, delivery, product integrity, and warranty concerns. Strong customer focus, business acumen, and problem-solving guide daily interactions.
Key Responsibilities:

Respond to high-volume exterior door calls and emails
Prepare quotes and process accurate customer orders
Check inventory and coordinate estimated delivery timing
Conduct weekly outbound calls to assigned customers
Track service and warranty issues through resolution
Requirements:

Prior sales and customer service experience required
Exterior door or building materials experience strongly preferred
Proficiency with SAP and Microsoft Office Suite
Strong English verbal and written communication skills
Ability to manage priorities and maintain accuracy
Use exterior door knowledge, customer service, SAP, and problem-solving skills to support Metrie accounts and Sales teams.

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Exterior Door Customer Account Representative