Telecom Software Support Specialists solve customer issues using troubleshooting, testing, and communication. ServiceTitan’s support team assists trades businesses through digital channels.
As a Technical Support Specialist Telecom, you will support software users by phone, chat, email, and screen sharing. You will translate complex technical issues into tangible solutions while managing cases effectively. The role values creative solutioning, customer focus, quick learning, and the ability to remain level-headed in challenging, changing circumstances. Experience with SIP, RTP, call flows, SMS routing, SMPP, delivery receipts, carrier filtering, or Brand Registration is preferred.
Key Responsibilities:

Assist customers with all aspects of ServiceTitan software
Translate complex technical issues into practical solutions
Leverage support tools and resources to resolve cases
Conduct in-depth testing during technical investigations
De-escalate customers and prevent unnecessary escalations
Requirements:

Technical support experience or preferred Bachelor’s degree
Efficient, resourceful problem-solving and troubleshooting skills
Strong written and verbal communication abilities
Customer-centric, self-motivated, and eager to learn
Ability to multitask and perform effectively under pressure
Use telecom knowledge, software expertise, and thoughtful communication to deliver high-quality ServiceTitan customer support.

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