Elevate guest experiences at Elmwood Spa as a Call Centre Service Representative. Provide exceptional service assisting with inquiries and reservations while hitting quality and sales targets.

Elmwood Spa is in search of a Call Centre Service Representative to enhance its guest services. Handle inquiries, manage reservations, and resolve guest concerns while maintaining accurate records. Your contributions directly impact guest satisfaction and overall service quality.

Key Responsibilities:
• Professionally handle calls, emails, and voicemails
• Process small group bookings and online orders
• Resolve guest inquiries and follow-up on concerns
• Maintain accurate records and complete reports
• Stay informed about spa services and promotions

Requirements:
• At least 1 year of customer service experience
• Strong verbal and written communication skills
• Good organizational and multitasking skills
• Proficiency in Microsoft Office applications
• Willingness to work flexible hours, including weekends

Bring your expertise in hospitality and customer service to Elmwood Spa to help enhance unforgettable guest experiences.
#J-18808-Ljbffr

Elmwood Spa Call Centre Service Representative