Become the driving force behind ADP's HCM Contact Centre as a Manager located in Etobicoke or Montreal. Leverage your leadership experience in a bustling contact centre to boost team performance and exceed client expectations.

This role is ideal for candidates with an extensive background in Human Capital Management and strong managerial skills. You will oversee a team of technical specialists while ensuring smooth contact centre operations. Your ability to foster a culture of excellence will empower your team to effectively address complex technical inquiries and optimize overall service delivery.

Key Responsibilities:
• Lead and coach a team of HCM support specialists
• Ensure efficient daily contact centre operations
• Enhance client satisfaction through effective support
• Address trends to improve resolution times
• Review performance and implement training strategies

Requirements:
• 5+ years in Human Capital Management or HR Systems
• 2 years in a leadership role within a contact centre
• Familiarity with data management and APIs
• Strong skills in client issue management
• Excellent interpersonal and coaching abilities

Lead and inspire your team to achieve new heights at ADP.
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ADP's HCM Contact Centre Manager Role