Job opportunity
Senior Manager, Passenger Experience Strategy (Hybrid)
Greater Toronto Airports Authority
Greater Toronto Airports Authority is seeking a Manager, Customer Experience Strategy to champion the passenger experience vision across Toronto Pearson. You will lead strategic initiatives, build alignment with the airport community, and create programs to deliver a seamless, memorable journey for millions of passengers.
You will drive the CX roadmap, collaborate with internal teams and external partners, and lead service behavior training while managing KPIs and budgets to achieve measurable
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Apply on source site You will drive the CX roadmap, collaborate with internal teams and external partners, and lead service behavior training while managing KPIs and budgets to achieve measurable
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