Customer success expertise meets a 100% remote Canadian contract at Bucketlist Rewards, focused on SaaS adoption, retention, and account growth.
As an intermediate Customer Success Manager, you will manage assigned customers for a 13-month maternity leave contract. You will build relationships, support platform usage, and coordinate with Sales, Support, Onboarding, Product, and Finance. The ideal start date is mid-January 2027.
Key Responsibilities:

Serve as primary contact for assigned customer accounts
Monitor health signals, engagement, retention, and upsell opportunities
Conduct Quarterly Business Reviews highlighting delivered value
Resolve escalations and difficult conversations professionally
Relay customer feedback to influence product enhancements
Requirements:

At least three years of SaaS Customer Success Manager experience
Strong written and verbal communication skills
CRM software and customer success tools proficiency
Organization, accuracy, attention to detail, and deadline management
Bachelor's degree preferred; French or Spanish is an asset
Bring SaaS customer success, communication, and growth expertise to strengthen Bucketlist Rewards relationships across Canada remotely.

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Customer Success Manager SaaS Canada