Job opportunity
RQ00379 I 4 yrs -Remote I Business Analyst – Target Operating Model Specialist
Analyst Technical Solutions
Business Analyst (BA3) - Target Operating Model Specialist
Requisition:
RQ00379
Program:
Provincial Clinical Information Solution Program
Client:
New Brunswick Department of Health
Positions:
1
Location:
Remote, with travel to New Brunswick approximately once per month
About the Role
The
New Brunswick Department of Health
is seeking a senior
Business Analyst (BA3) - Target Operating Model Specialist
to support the development and implementation of the Target Operating Model (TOM) for the Provincial Clinical Information Solution (CIS) Program.
New Brunswick is undertaking a major healthcare transformation to move from multiple standalone hospital information systems toward a unified, standardized, and integrated provincial Clinical Information Solution.
The Target Operating Model will define how the future CIS ecosystem will operate and be sustained across the province, including clinical, business, technical, and operational capabilities, governance, roles and responsibilities, service delivery, and cross-organizational collaboration.
This is a
strategic consulting and operating-model role
requiring extensive experience working with healthcare organizations, government, senior executives, regional health authorities, shared services, and complex multi-entity transformation programs.
Key Responsibilities
Support the end-to-end development of the
Target Operating Model
for the provincial Clinical Information Solution.
Develop and maintain the CIS
Capability Model , including core capability domains, maturity requirements, dependencies, and supporting artifacts.
Assess current-state capabilities and define the desired future-state operating model and maturity.
Facilitate workshops and strategic working sessions with provincial leadership, regional health authorities, government stakeholders, shared services, and program teams.
Establish and facilitate alignment on operating-model principles, design guardrails, decision rights, governance, and accountability.
Define the functional distribution of roles, responsibilities, capabilities, and cross-entity interfaces within a multi-organization operating environment.
Support analysis of service delivery options, including
in-house, shared services, hybrid, and other operating models .
Develop business cases and recommendations to support service delivery and operating-model decisions.
Assess organizational, clinical, technical, and operational impacts associated with proposed operating models.
Coordinate stakeholder input, decisions, dependencies, risks, and issues across multiple workstreams.
Lead or support the development of operating-model frameworks, processes, governance structures, and supporting artifacts.
Coordinate teams and stakeholders responsible for developing operating-model deliverables and ensure work remains on track.
Provide strategic guidance on organizational structure, governance, service delivery, clinical enablement, technology enablement, and operational sustainability.
Manage concurrent workstreams within a complex, matrixed healthcare transformation environment.
Prepare executive-level status reports, briefing notes, presentations, recommendations, decision records, and governance materials.
Monitor progress, dependencies, risks, resources, and milestones across the operating-model program.
Facilitate consensus and resolve competing priorities across organizations and stakeholder groups.
Provide hands-on support in developing program artifacts and deliverables from planning through implementation.
Must-Have Qualifications
Education
University degree in
Business Administration, Health Informatics, Information Technology, or a related discipline , or an equivalent combination of relevant education and professional experience in healthcare or information systems.
Healthcare & Transformation Experience
10+ years of Canadian healthcare experience
working within complex, multi-organization environments.
Demonstrated experience navigating and managing
multi-entity healthcare partnerships , such as shared services, shared Clinical Information Systems, hospital amalgamations, regional health authorities, or provincial health networks.
15+ years of consulting experience
in strategic planning, business planning, operating-model development, or large-scale transformation initiatives.
10+ years of government and/or health system management and planning experience , including strategic leadership, program management, policy, clinical programs, operations, administration, or healthcare IT infrastructure.
Proven experience supporting large-scale
healthcare or digital health transformation programs .
Experience working with senior executives, government leaders, healthcare executives, clinicians, technology teams, and other interprofessional stakeholders.
Target Operating Model & Strategy
Strong experience developing and implementing
Target Operating Models, Operating Models, organizational models, or service delivery frameworks .
Experience conducting current-state assessments and defining future-state operating models.
Experience defining capabilities, governance structures, organizational responsibilities, decision rights, service models, and operating processes.
Experience developing capability models and maturity frameworks.
Experience supporting service delivery options analysis, including in-house, shared-service, hybrid, or multi-entity models.
Experience developing business cases and strategic recommendations for complex transformation initiatives.
Ability to balance strategic objectives with operational realities and implementation requirements.
Experience designing sustainable operating models within matrixed or multi-entity environments.
Program & Project Leadership
10+ years of experience
leading or supporting large-scale healthcare or digital health programs with multiple concurrent workstreams.
Experience managing initiatives from
planning and initiation through execution and closeout .
Strong experience managing dependencies, risks, issues, resources, timelines, milestones, and decision pathways.
Experience developing integrated project plans and governance frameworks.
Ability to coordinate cross-functional teams and assign, track, and manage deliverables across multiple stakeholders.
Experience developing transition roadmaps and implementation plans.
Stakeholder & Executive Engagement
Extensive experience facilitating complex workshops and strategic discussions involving multiple organizations and stakeholder groups.
Proven ability to achieve consensus on sensitive and complex issues such as organizational change, shared services, governance, hospital integration, and operating-model transformation.
Exceptional verbal and written communication skills.
Experience preparing polished
PowerPoint presentations, executive briefings, briefing notes, status reports, recommendations, and governance materials .
Demonstrated ability to communicate complex concepts to senior executives, including
C-suite, Assistant Deputy Minister, and Board-level stakeholders .
Strong relationship management, facilitation, negotiation, and change-influence skills.
Key Deliverables
The successful candidate will contribute to or lead the development of:
Target Operating Model Development Approach and Framework
Strategic and operational approach
Scope and workstreams
Stakeholder identification
Roadmap and phases
Key risks and dependencies
Integrated Project Plan and Governance Framework
Timelines and milestones
Dependencies
Risks and issues
Decision pathways
Governance structures
Stakeholder Engagement & Workshop Management Plan
Workshop agendas and materials
Facilitation plans
Stakeholder input
Validation and governance sessions
CIS Capability Model / Blueprint
Required organizational and operational capabilities
Capability domains
Target maturity levels
Supporting artifacts and requirements
Operating Model Artifacts
Terms of Reference
Business process maps
Standard Operating Procedures
Service Level Agreements
Governance frameworks
Roles and responsibility models
Major Program Deliverables
Future-State Vision Report
Capability Model
Target Operating Model
Role and Resourcing Framework
Transition Roadmap
Service Delivery Model Options Analysis
Executive & Program Reporting
Status reports
Risk and issue logs
Decision records
Executive briefing materials
Governance presentations
Preferred Qualifications
Experience working with
provincial Clinical Information Systems .
Experience supporting hospital amalgamations, shared services, or multi-entity healthcare operating models.
Experience with healthcare governance and organizational design.
Experience with clinical training and enablement models.
Experience developing Standard Operating Procedures, SLAs, governance frameworks, and operational policies.
Experience working with provincial government departments or regional health authorities.
Fluency in both French and English
is an asset.
#J-18808-Ljbffr
Apply on source site Requisition:
RQ00379
Program:
Provincial Clinical Information Solution Program
Client:
New Brunswick Department of Health
Positions:
1
Location:
Remote, with travel to New Brunswick approximately once per month
About the Role
The
New Brunswick Department of Health
is seeking a senior
Business Analyst (BA3) - Target Operating Model Specialist
to support the development and implementation of the Target Operating Model (TOM) for the Provincial Clinical Information Solution (CIS) Program.
New Brunswick is undertaking a major healthcare transformation to move from multiple standalone hospital information systems toward a unified, standardized, and integrated provincial Clinical Information Solution.
The Target Operating Model will define how the future CIS ecosystem will operate and be sustained across the province, including clinical, business, technical, and operational capabilities, governance, roles and responsibilities, service delivery, and cross-organizational collaboration.
This is a
strategic consulting and operating-model role
requiring extensive experience working with healthcare organizations, government, senior executives, regional health authorities, shared services, and complex multi-entity transformation programs.
Key Responsibilities
Support the end-to-end development of the
Target Operating Model
for the provincial Clinical Information Solution.
Develop and maintain the CIS
Capability Model , including core capability domains, maturity requirements, dependencies, and supporting artifacts.
Assess current-state capabilities and define the desired future-state operating model and maturity.
Facilitate workshops and strategic working sessions with provincial leadership, regional health authorities, government stakeholders, shared services, and program teams.
Establish and facilitate alignment on operating-model principles, design guardrails, decision rights, governance, and accountability.
Define the functional distribution of roles, responsibilities, capabilities, and cross-entity interfaces within a multi-organization operating environment.
Support analysis of service delivery options, including
in-house, shared services, hybrid, and other operating models .
Develop business cases and recommendations to support service delivery and operating-model decisions.
Assess organizational, clinical, technical, and operational impacts associated with proposed operating models.
Coordinate stakeholder input, decisions, dependencies, risks, and issues across multiple workstreams.
Lead or support the development of operating-model frameworks, processes, governance structures, and supporting artifacts.
Coordinate teams and stakeholders responsible for developing operating-model deliverables and ensure work remains on track.
Provide strategic guidance on organizational structure, governance, service delivery, clinical enablement, technology enablement, and operational sustainability.
Manage concurrent workstreams within a complex, matrixed healthcare transformation environment.
Prepare executive-level status reports, briefing notes, presentations, recommendations, decision records, and governance materials.
Monitor progress, dependencies, risks, resources, and milestones across the operating-model program.
Facilitate consensus and resolve competing priorities across organizations and stakeholder groups.
Provide hands-on support in developing program artifacts and deliverables from planning through implementation.
Must-Have Qualifications
Education
University degree in
Business Administration, Health Informatics, Information Technology, or a related discipline , or an equivalent combination of relevant education and professional experience in healthcare or information systems.
Healthcare & Transformation Experience
10+ years of Canadian healthcare experience
working within complex, multi-organization environments.
Demonstrated experience navigating and managing
multi-entity healthcare partnerships , such as shared services, shared Clinical Information Systems, hospital amalgamations, regional health authorities, or provincial health networks.
15+ years of consulting experience
in strategic planning, business planning, operating-model development, or large-scale transformation initiatives.
10+ years of government and/or health system management and planning experience , including strategic leadership, program management, policy, clinical programs, operations, administration, or healthcare IT infrastructure.
Proven experience supporting large-scale
healthcare or digital health transformation programs .
Experience working with senior executives, government leaders, healthcare executives, clinicians, technology teams, and other interprofessional stakeholders.
Target Operating Model & Strategy
Strong experience developing and implementing
Target Operating Models, Operating Models, organizational models, or service delivery frameworks .
Experience conducting current-state assessments and defining future-state operating models.
Experience defining capabilities, governance structures, organizational responsibilities, decision rights, service models, and operating processes.
Experience developing capability models and maturity frameworks.
Experience supporting service delivery options analysis, including in-house, shared-service, hybrid, or multi-entity models.
Experience developing business cases and strategic recommendations for complex transformation initiatives.
Ability to balance strategic objectives with operational realities and implementation requirements.
Experience designing sustainable operating models within matrixed or multi-entity environments.
Program & Project Leadership
10+ years of experience
leading or supporting large-scale healthcare or digital health programs with multiple concurrent workstreams.
Experience managing initiatives from
planning and initiation through execution and closeout .
Strong experience managing dependencies, risks, issues, resources, timelines, milestones, and decision pathways.
Experience developing integrated project plans and governance frameworks.
Ability to coordinate cross-functional teams and assign, track, and manage deliverables across multiple stakeholders.
Experience developing transition roadmaps and implementation plans.
Stakeholder & Executive Engagement
Extensive experience facilitating complex workshops and strategic discussions involving multiple organizations and stakeholder groups.
Proven ability to achieve consensus on sensitive and complex issues such as organizational change, shared services, governance, hospital integration, and operating-model transformation.
Exceptional verbal and written communication skills.
Experience preparing polished
PowerPoint presentations, executive briefings, briefing notes, status reports, recommendations, and governance materials .
Demonstrated ability to communicate complex concepts to senior executives, including
C-suite, Assistant Deputy Minister, and Board-level stakeholders .
Strong relationship management, facilitation, negotiation, and change-influence skills.
Key Deliverables
The successful candidate will contribute to or lead the development of:
Target Operating Model Development Approach and Framework
Strategic and operational approach
Scope and workstreams
Stakeholder identification
Roadmap and phases
Key risks and dependencies
Integrated Project Plan and Governance Framework
Timelines and milestones
Dependencies
Risks and issues
Decision pathways
Governance structures
Stakeholder Engagement & Workshop Management Plan
Workshop agendas and materials
Facilitation plans
Stakeholder input
Validation and governance sessions
CIS Capability Model / Blueprint
Required organizational and operational capabilities
Capability domains
Target maturity levels
Supporting artifacts and requirements
Operating Model Artifacts
Terms of Reference
Business process maps
Standard Operating Procedures
Service Level Agreements
Governance frameworks
Roles and responsibility models
Major Program Deliverables
Future-State Vision Report
Capability Model
Target Operating Model
Role and Resourcing Framework
Transition Roadmap
Service Delivery Model Options Analysis
Executive & Program Reporting
Status reports
Risk and issue logs
Decision records
Executive briefing materials
Governance presentations
Preferred Qualifications
Experience working with
provincial Clinical Information Systems .
Experience supporting hospital amalgamations, shared services, or multi-entity healthcare operating models.
Experience with healthcare governance and organizational design.
Experience with clinical training and enablement models.
Experience developing Standard Operating Procedures, SLAs, governance frameworks, and operational policies.
Experience working with provincial government departments or regional health authorities.
Fluency in both French and English
is an asset.
#J-18808-Ljbffr