Job opportunity
Customer Experience Coordinator
Techo-Bloc
Salary:
$60,000–$70,000 (based on experience)
Schedule:
Monday to Friday | 8:00 AM – 5:00 PM
This is not an admin role.
You’re at the center of the action — connecting clients, internal teams, and field staff.
Job Description
What You’ll Do
You’ll be the main coordination point between clients, internal teams, and field service staff.
Support & Coordination
Respond to client requests and manage support cases (warranty and non-warranty)
Coordinate with Sales, Customer Service, and Finance to resolve issues
Manage end-to-end complaint resolution
Field Team Support
Schedule field technicians for on-site visits and installations
Coordinate timelines with internal teams and sales reps
Approve timesheets and manage basic field inventory
A Day in the Life
You’ll split your time between client support, field scheduling, and internal coordination.
Priorities shift quickly — you stay organized, responsive, and solution-driven. Over time, you’ll gain exposure to multiple departments and become a key player in daily operations.
Qualifications
Strong organization and prioritization skills
Clear communication and problem-solving mindset
Ownership and follow-through
Team-oriented attitude
Requirements
Bilingual (French & English) — to support teams and clients across North America
Comfortable with Microsoft Office
ERP experience (asset, training provided)
Customer service or coordination experience (asset)
Additional Information
Why People Love Working Here
$60K–$70K salary + performance bonuses
#J-18808-Ljbffr
Apply on source site $60,000–$70,000 (based on experience)
Schedule:
Monday to Friday | 8:00 AM – 5:00 PM
This is not an admin role.
You’re at the center of the action — connecting clients, internal teams, and field staff.
Job Description
What You’ll Do
You’ll be the main coordination point between clients, internal teams, and field service staff.
Support & Coordination
Respond to client requests and manage support cases (warranty and non-warranty)
Coordinate with Sales, Customer Service, and Finance to resolve issues
Manage end-to-end complaint resolution
Field Team Support
Schedule field technicians for on-site visits and installations
Coordinate timelines with internal teams and sales reps
Approve timesheets and manage basic field inventory
A Day in the Life
You’ll split your time between client support, field scheduling, and internal coordination.
Priorities shift quickly — you stay organized, responsive, and solution-driven. Over time, you’ll gain exposure to multiple departments and become a key player in daily operations.
Qualifications
Strong organization and prioritization skills
Clear communication and problem-solving mindset
Ownership and follow-through
Team-oriented attitude
Requirements
Bilingual (French & English) — to support teams and clients across North America
Comfortable with Microsoft Office
ERP experience (asset, training provided)
Customer service or coordination experience (asset)
Additional Information
Why People Love Working Here
$60K–$70K salary + performance bonuses
#J-18808-Ljbffr