Lead HR transformation at Toronto Pearson through HR technology, workforce analytics, and service delivery in a flexible hybrid environment. Shape scalable systems that improve employee and manager experiences.
Reporting to the Chief Human Resources Officer, the Director leads HR Services, HR Technology, and HR Data and Analytics. This transformational leader modernizes operations through automation, process improvement, governance, and digital enablement. The mandate includes strategic oversight of systems, analytics, and service delivery.
Key Responsibilities:

Lead a modern HR service delivery operating model
Oversee centralized intake, case management, escalations, and metrics
Develop the HR technology strategy and roadmap
Lead HR systems enhancements, integrations, governance, and vendors
Deliver workforce insights, dashboards, reporting, and predictive analytics
Requirements:

10+ years of progressive Human Resources experience
Significant leadership in HR Operations, Technology, or Services
Bachelor's degree in Human Resources, Business, or Information Systems
Enterprise HRIS or HCM experience with platforms such as Dayforce
Ability to obtain and retain Transportation Security Clearance
Bring HR operations leadership, technology strategy, analytics expertise, and transformation experience to the GTAA at Toronto Pearson.

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Director HR Operations Technology and Data